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GitLab is an intelligent orchestration platform for DevSecOps that aims to boost developer productivity, operational efficiency, security, and digital transformation, trusted by millions and Fortune 100 companies, with a culture that embeds AI into daily work. The Support Engineer role sits at the intersection of Support and Engineering, working with customers to troubleshoot edge cases in Linux and Ruby on Rails, producing merge requests to fix root problems, and shaping product direction through cross-team collaboration. In the first year, you’ll gain deep expertise across GitLab deployments (self-managed and GitLab.com), build tools and content to improve support efficiency, and work on projects such as an Omnibus install checker and a log-to-table converter. Responsibilities include acting as an escalation point, mentoring teammates, driving improvements to support practices and documentation, coordinating with Product/Engineering/Infrastructure/CS/Sales, participating in on-call rotations, and contributing to hiring. The role requires experience with complex customer-facing issues, Linux administration, scripting, Git and CI/CD, DevOps familiarity (Kubernetes, serverless), and fluent Korean; the team is globally distributed, remote-friendly with flexible benefits, and GitLab is an equal opportunity employer with location-based guidelines and a focus on merit.

GitLab positions itself as an AI-powered DevSecOps platform that helps enterprises boost productivity, security, and digital transformation while fostering an AI-enabled, inclusive culture. The Senior Solutions Architect for South Korea will serve as a trusted advisor to enterprise prospects, customers, and partners, leading technical discovery, solution design, proofs of value, and workshops across the software development lifecycle. You’ll collaborate with Account Executives and regional teams to shape account strategies, enable go-to-market partners, represent GitLab at events, and guide customers through modernization and cloud security practices to drive platform adoption and revenue growth. Requirements include prior experience engaging enterprise customers in technical presales or consulting, strong DevSecOps and cloud knowledge, the ability to run PoCs and value workshops, excellent technical communication, and fluency in Korean and English, with experience with Chaebol or other large conglomerates highly valued. The role sits within GitLab’s Solutions Architect team in South Korea, supports remote work with location-based eligibility, and GitLab emphasizes equal opportunity employment along with a comprehensive benefits package.