The Strategic Account Director handles 3–5 top enterprise customers (often global and capable of generating >£1m in annual gross margin), building multi-year growth strategies while coordinating virtual teams across Sales, Presales, Delivery, Customer Success and partners to expand wallet share. They own and execute multi-year growth plans, identify whitespace across units and geographies, generate pipeline through executive engagement, account-based selling and partner collaboration, and apply value-based selling. They develop customer-centric viewpoints linking Adaptavist capabilities to measurable outcomes, lead structured discovery, and build compelling business cases and value realization plans around areas like Developer Experience, Toolchain Modernisation, AI Adoption, Compliance and Change Assurance, and Cloud Migration, using MEDDPICC to qualify opportunities. They manage stakeholder relationships with direct access to Economic Buyers and C-suite sponsors, build multi-threaded relationships across technology and business leadership, identify internal champions, and navigate complex organizations, while leading partner ecosystem efforts with joint strategies and co-sell deals that emphasize margin discipline. They maintain operating rhythm and commercial excellence through CRM hygiene, forecast accuracy, quarterly account reviews and strategic planning, and contribute to QBRs and sales excellence initiatives.
