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The Consulting Solutions Engineer is a pre-sales leader who partners with Account Executives and Field CTO Practices to drive technical engagement and revenue growth by designing integrated solutions across DevOps, Service Management, and Work Management that improve software delivery, service operations, and cross-team collaboration. In pre-sales, they lead discovery sessions, deliver tailored demonstrations, own solution scoping documents and pricing inputs, develop proofs of concepts, and respond to RFPs/RFIs with strong technical input to accelerate deal progression. They are responsible for Solution Design & Architecture across DevOps, Service Management, and Work Management, translating business and technical requirements into scalable, secure architectures, defining workflows, data models, integration patterns, automation strategies, and producing architecture diagrams and documentation. They act as a trusted advisor to customers, guiding best practices in DevOps, Service Management, and Work Management, advising on operating models, governance, transformation, and optimization to improve efficiency, visibility, and cross-team alignment. The role seeks a candidate with fluent Italian and extensive experience in solutions engineering or consulting, pre-sales or customer-facing technical roles, hands-on DevOps and cloud capabilities, containers, Infrastructure as Code, scripting, service management and workflow tools, ITSM/ITIL knowledge, and strong communication and workshop/demonstration skills.

The Senior Technical Consultant role focuses on delivering efficient ITSM/ESM solutions using Jira Service Management and related Atlassian products (Assets, Assets Data Manager, Opsgenie), with plans to expand to other systems in the future. It involves guiding customers on integration, automation, and ITSM/ESM best practices, acting as a trusted advisor, and participating in pre-sales activities such as solution design, estimates, and proposals while building strong client relationships. A core expectation is high autonomy—leading engagements, growing the practice through internal initiatives, and continuously improving technical expertise, including expansion into emerging products like ServiceNow. The role includes collaborating with clients to gather requirements, developing high-level architecture, and configuring advanced solutions such as asset management, system integrations, and task automations, while supporting pre-sales with scope and design and traveling to client sites as needed. In delivery, the consultant will configure Atlassian solutions (portals, workflows, automation, asset schemas, API connectors), implement core ITIL processes (service requests, incident, change, problem), deploy more advanced ITSM capabilities (assets/event/incident management with Opsgenie and Assets), integrate with external systems via REST APIs, and occasionally manage migrations within broader projects.