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The Strategic Account Manager for NAMER drives profitable growth across Adaptavist's most strategically important enterprise customers by executing account growth plans, building multi-threaded stakeholder relationships, and coordinating across Presales, Delivery, Customer Success and strategic partners to move opportunities forward and deliver meaningful customer outcomes. The role works in close partnership with a Strategic Account Director and would suit commercially ambitious professionals who want to develop the skills, relationships and commercial track record required to grow into a Strategic Account Director. Strategic account development includes maintaining a detailed, current understanding of customer organisational structures, priorities and transformation programmes; identifying opportunities to expand Adaptavist's footprint across business units and technology domains; and tracking account health and competitive dynamics on an ongoing basis. In pipeline generation and value-based selling, the manager builds and maintains a pipeline within assigned strategic accounts through structured account-based engagement, develops customer-specific points of view, leads discovery across stakeholder layers, builds commercial proposals anchored in measurable outcomes, and applies MEDDPICC consistently across qualified opportunities. Additional responsibilities cover stakeholder and relationship management (multi-threaded relationships, champions, executive access), partner collaboration (joint account planning with Atlassian, GitLab, Harness, AWS, IBM and Datadog; partner-sourced opportunities; deal execution), and forecasting and commercial discipline (CRM hygiene, forecast accuracy, account reviews and QBRs, and managing opportunities from qualification to closure with coordinated internal resources).

The Adaptavist Group is seeking a Software Support Team Lead who combines people-first leadership with technical problem-solving to improve support at scale across their product suite. The role involves mentoring and guiding a team of Software Support Engineers, conducting 1:1s and performance reviews, and overseeing onboarding and career development. You will act as an escalation point for high-risk tickets, lead incident responses and post-mortems, and monitor support queues and key support metrics. The position requires solid technical understanding and comfort working with Groovy and JavaScript, along with identifying operational improvements across processes, tooling, and training. You’ll collaborate with the Head of Product Support and Support Operations Manager to share customer insights, improve outcomes, and contribute to documentation, knowledge sharing, and team training.