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Zendesk QA (formerly Klaus) is seeking a backend-focused, hybrid role based in Estonia to help build AI-driven customer service quality assurance tools that improve consistency, reduce churn, and boost customer satisfaction. The tech stack includes Python, SQL databases (PostgreSQL, MySQL, BigQuery, Google Cloud Spanner), REST and RPC APIs, microservices, Google Cloud Platform tools, Apache Beam and Airflow, Kubernetes/Cloud Run, GitHub Actions, Bazel, and a monorepo. Responsibilities cover six-week development cycles with high autonomy, delivering high-quality code, building and improving APIs, creating reusable code, optimizing performance and scalability, implementing security and data storage, integrating with help desk and analytics platforms, performing code reviews, and writing automated tests. Requirements include at least five years of backend experience with Go, Python, or Java, strong SQL/database skills, cloud-native experience (Kubernetes, Docker), experience with GCP or AWS, comfort working remotely in English with excellent communication, and an interest in ML Ops. Zendesk emphasizes a hybrid work model with some in-office days, a global, inclusive culture with equal opportunity and diversity commitments, and accommodations for applicants with disabilities, along with AI screening where applicable.

Zendesk QA (formerly Klaus) is seeking experienced back-end developers to create innovative customer service quality assurance solutions, focusing on AI-driven tools to enhance customer interactions. The role offers high autonomy in implementation, collaboration with a team, and responsibilities include building APIs, optimizing application performance, and ensuring security. Candidates must have at least five years of back-end development experience, proficiency in programming languages like Go, Python, or Java, and familiarity with cloud technologies such as Kubernetes and AWS. The position supports a hybrid work model, combining in-office and remote flexibility, and emphasizes an inclusive workplace culture. Zendesk is committed to diversity and equal opportunity in hiring while providing accommodations for applicants with disabilities.

Zendesk QA is looking for innovative experts to join their team in developing AI-driven customer service quality assurance solutions, based in Estonia with a hybrid work model. Candidates should have at least three years of back-end development experience, proficiency in programming languages like Go and Python, as well as familiarity with cloud technologies like Kubernetes and Google Cloud Platform. The role involves building and optimizing APIs, implementing security measures, and performing code reviews, among other responsibilities. Zendesk promotes an inclusive workplace and is committed to diversity, offering accommodations for applicants with disabilities. The company values independence in work while encouraging collaboration and connection through regular in-office interactions.