Sentry helps developers fix errors and performance issues quickly and is trusted by 200,000+ organizations as today’s application monitoring standard. They are hiring an APAC Technical Support Engineer based in Australia to join the global Support Engineering team, overlapping with the San Francisco HQ with hours from 9 AM to 5 PM AEST. The role blends deep human expertise with autonomous agentic systems to architect a Technical Support engine, acting as an orchestrator who ensures the right context and a human-in-the-loop path for complex questions. Responsibilities include deep-dive debugging, senior-engineer guidance at large enterprises, SDK troubleshooting, feeding product priorities with data-driven insights, and building deterministic, autonomous support paths plus agent tooling (MCP, context protocol) aligned with the Seer philosophy. Requirements include 5–8+ years of relevant experience, strong coding foundations (Python/JavaScript/Java/Ruby), systems depth in distributed environments and AI/automation literacy, plus excellent communication; Sentry also emphasizes equal opportunity and accommodations.
