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Zendesk is seeking a Lead AI Strategist for its Forward Deployed Engineering team to build and deploy live AI pilots for strategic global customers, proving ROI before contracts are signed. The role is a “Proof of Value” mission described as a scrappy technical operator who bridges sales strategy and product reality by creating high-impact AI agents in real-world scenarios. Responsibilities include owning the pilot lifecycle from discovery to go-live, hands-on configuration of Zendesk AI Agents, de-risking deals by aligning pilots with business outcomes, providing AI readiness guidance to executives, and feeding product feedback to engineering. Basic qualifications are 5+ years in Enterprise SaaS, technical literacy with APIs and webhooks, deep CX knowledge, and fluent English, with preferred experience in Zendesk products, AI/RPA, and APAC markets. The position offers a hybrid work setup, a commitment to diversity and inclusion, and accommodations for applicants, including AI screening as part of the hiring process.

Zendesk is hiring an AI Partner Success & Enablement Manager to lead both partner success management and enablement initiatives, overseeing onboarding, training, certification, and scalable programs for Zendesk AI products and the broader product portfolio. The role encompasses partner enablement and training (designing curricula, delivering global workshops, and promoting customer success practices), certification and quality assurance (establishing benchmarks, managing lifecycles, and ensuring partner readiness), and ongoing partner success and technical support as a SME for AI product inquiries and joint pre-sales efforts. It also involves program and relationship management, owning enablement programs, tracking KPIs, building trusted partner relationships, and coordinating with Marketing, Product, Sales, and Support to align strategies. The ideal candidate brings 3+ years in a partner-facing role with technical consulting/support or enablement in SaaS/AI, plus skills in delivering technical training, managing certifications, API and backend coding familiarity, and the ability to travel internationally. Zendesk emphasizes an innovative, growth-oriented, collaborative, and globally impactful culture with a commitment to diversity and inclusion, offering a hybrid work model and accommodations, while noting AI-based screening may be used and providing EEO rights information.

Zendesk is seeking a Senior Solutions Consultant in Singapore to be the technical anchor for Asia’s growth, translating complex business challenges into elegant technical solutions for Enterprise clients within a collaborative culture that values learning and work-life balance. The role blends technical expertise, sales acumen, and consultative leadership, acting as the primary technical partner to Account Executives, leading discovery, designing tailored Zendesk solutions, owning evaluation pilots and POCs, responding to RFIs/RFPs, and feeding customer insights back to product and engineering. Basic qualifications include 5+ years in customer-facing pre-sales or solutions/technical consulting, proven ability to present to executive audiences, solid technical understanding of web technologies and APIs, and strong analytical problem-solving skills. Preferred qualifications cover domain knowledge in CX/ITSM or contact center tech, familiarity with emerging CX technologies like Generative AI, consulting or large-scale deployment experience, collaborative design facilitation, ASEAN language skills, and regional travel readiness. Zendesk emphasizes a hybrid, inclusive work environment, informs applicants about AI screening, is an equal opportunity employer with a commitment to global diversity and inclusion, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Senior Corporate Account Executive to grow its B2B SaaS customer base and drive revenue by building relationships and delivering customer-focused solutions. You’ll acquire new customers, manage and expand existing accounts, cross-sell products, and use data and adoption history to inform prospecting and retention, while maintaining a robust Salesforce pipeline with accurate forecasts. Qualifications include a BA/BS or equivalent, 3+ years in B2B SaaS sales or related roles with a proven track record of meeting or exceeding targets, strong presentation and negotiation skills, and familiarity with Salesforce and Clari. The role is hybrid, combining in-person collaboration with remote work, and emphasizes aligning Zendesk products with customers’ business objectives. Zendesk is an equal opportunity employer that promotes diversity and inclusion, may use AI in screening, and offers accommodations on request.

Zendesk is a leading customer experience and support platform that is rapidly expanding, seeking motivated individuals for software sales roles. The position involves engaging with various organizations to address their business challenges and qualifying inbound leads to develop sales pipelines, particularly in the ASEAN market. Ideal candidates should have at least 2 years of sales experience, strong communication skills, and a competitive mindset. The company promotes a hybrid work model, allowing for both in-office collaboration and remote flexibility. Zendesk is committed to diversity and inclusion, providing equal employment opportunities irrespective of various personal characteristics.