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Zendesk is seeking a seasoned Sales Leader to run Commercial and Enterprise sales exclusively for the Greater China Region (Mainland China, Hong Kong, Taiwan), based in Singapore and reporting to the RVP, Asia Sales. The role involves shaping go-to-market strategies, coaching high-performing teams, nurturing executive relationships, and driving customer success to maximize revenue, in close collaboration with marketing, product, customer success, and channel partners; and owning pipeline management, forecasting, and deal progression with data-driven insights and Salesforce. The candidate must navigate the GCR market with cultural sensitivity, ensure compliance with local regulations, and act as the voice of the customer for product and service improvements. Requirements include 12+ years in Enterprise/SaaS sales with at least 4 years in leadership, Mandarin fluency (Cantonese a plus), proven quota attainment, experience with direct sales and channel partners, and strong analytics in forecasting and CRM. Zendesk emphasizes a hybrid work model, AI screening for applicants, and equal opportunity employment with commitment to diversity, inclusion, and reasonable accommodations.

Zendesk is hiring a Forward Deployed Engineer on the Technical Presales team to embed with strategic customers and design, build, and deliver production-grade AI solutions that unlock measurable ROI. You’ll lead end-to-end technical delivery of AI agent and LLM-powered solutions, build production-grade integrations and data pipelines, surface signals into Zendesk AI workflows, and troubleshoot escalated blockers across data, infra, and model behavior. You’ll collaborate with Sales engineering and product teams to map undocumented systems, define integration patterns, implement solutions, and translate customer learnings into prioritized product roadmap items. Basic qualifications include 5+ years of production systems experience, proficiency in Python and JavaScript/TypeScript, hands-on experience deploying LLM-based solutions, and cloud/container experience with willingness to travel up to 50%. Preferred qualifications include prior FDE or solutions engineering experience, familiarity with LLM tooling (LangChain, LlamaIndex, Haystack), knowledge of Zendesk or similar, and experience with observability, data governance, and security/compliance, along with Zendesk’s commitment to inclusion and equal opportunity.

Zendesk is seeking a Senior SMB Account Executive for the Greater China region to grow SaaS revenue by acquiring new customers and expanding existing accounts, while building broad relationships and collaborating cross-functionally. Responsibilities include driving top-line revenue, nurturing customer relationships, cross-selling, using data insights to prospect, articulating Zendesk’s product benefits, leading competitive sales cycles, maintaining a robust Salesforce pipeline, and delivering accurate forecasts to exceed targets. Qualifications include a BA/BS or equivalent, at least 2 years of B2B or channel SaaS sales with a proven track record, bilingual English and Mandarin (Cantonese a plus), strong presentation, negotiation, and closing skills, and proficiency with sales tools and territory planning. The role is hybrid, requiring some on-site work with a schedule determined by the hiring manager, and Zendesk notes that AI or automated decision systems may be used to screen applications. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, and provides accommodations for applicants with disabilities; interested applicants can contact the provided email for accommodations.

Zendesk is hiring an SMB Account Executive for the Greater China region to grow the SaaS business by acquiring new customers, expanding existing accounts, and building cross-functional relationships. Responsibilities include driving revenue, nurturing customer relationships for retention, cross-selling, using data insights to prospect, and clearly communicating Zendesk’s value to align with customers’ goals. The role requires a BA/BS, at least 2 years of B2B SaaS sales or solution engineering experience with a proven target track record, bilingual English and Mandarin (Cantonese a plus), strong negotiation and presentation skills, and proficiency with Salesforce and other sales tools. The position offers a hybrid work arrangement with some in-office days, the exact schedule to be determined by the hiring manager. Zendesk emphasizes diversity and inclusion, is an equal opportunity employer, may use AI for screening, and provides accommodations for applicants with disabilities.