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Zendesk is seeking a seasoned Sales Leader to run Commercial and Enterprise sales exclusively for the Greater China Region (Mainland China, Hong Kong, Taiwan), based in Singapore and reporting to the RVP, Asia Sales. The role involves shaping go-to-market strategies, coaching high-performing teams, nurturing executive relationships, and driving customer success to maximize revenue, in close collaboration with marketing, product, customer success, and channel partners; and owning pipeline management, forecasting, and deal progression with data-driven insights and Salesforce. The candidate must navigate the GCR market with cultural sensitivity, ensure compliance with local regulations, and act as the voice of the customer for product and service improvements. Requirements include 12+ years in Enterprise/SaaS sales with at least 4 years in leadership, Mandarin fluency (Cantonese a plus), proven quota attainment, experience with direct sales and channel partners, and strong analytics in forecasting and CRM. Zendesk emphasizes a hybrid work model, AI screening for applicants, and equal opportunity employment with commitment to diversity, inclusion, and reasonable accommodations.

Zendesk is hiring a Forward Deployed Engineer on the Technical Presales team to embed with strategic customers and design, build, and deliver production-grade AI solutions that unlock measurable ROI. You’ll lead end-to-end technical delivery of AI agent and LLM-powered solutions, build production-grade integrations and data pipelines, surface signals into Zendesk AI workflows, and troubleshoot escalated blockers across data, infra, and model behavior. You’ll collaborate with Sales engineering and product teams to map undocumented systems, define integration patterns, implement solutions, and translate customer learnings into prioritized product roadmap items. Basic qualifications include 5+ years of production systems experience, proficiency in Python and JavaScript/TypeScript, hands-on experience deploying LLM-based solutions, and cloud/container experience with willingness to travel up to 50%. Preferred qualifications include prior FDE or solutions engineering experience, familiarity with LLM tooling (LangChain, LlamaIndex, Haystack), knowledge of Zendesk or similar, and experience with observability, data governance, and security/compliance, along with Zendesk’s commitment to inclusion and equal opportunity.

Zendesk is hiring a Senior SMB Account Executive for Southeast Asia to grow the SMB SaaS business by acquiring new customers and expanding existing accounts. Key duties include building and managing relationships, cross-selling, using data and customer insights to prospect and retain clients, articulating Zendesk's value, leading competitive sales cycles, and maintaining a qualified pipeline in Salesforce with accurate forecasts. The role requires a BA/BS or equivalent and at least 2 years of B2B/SaaS sales experience, with a proven ability to exceed targets, manage relationships at various levels, and close deals, along with strong prospecting, negotiation, organizational, and territory-planning skills. Zendesk emphasizes its mission to power exceptional customer experiences, offers a hybrid work model, and is committed to a diverse, inclusive workplace and equal-opportunity employment. The description notes that AI screening may be used for applications and provides information on accommodations for applicants with disabilities, including a contact email for accommodation requests.

Zendesk is seeking a Senior SMB Account Executive for the Greater China region to grow SaaS revenue by acquiring new customers and expanding existing accounts, while building broad relationships and collaborating cross-functionally. Responsibilities include driving top-line revenue, nurturing customer relationships, cross-selling, using data insights to prospect, articulating Zendesk’s product benefits, leading competitive sales cycles, maintaining a robust Salesforce pipeline, and delivering accurate forecasts to exceed targets. Qualifications include a BA/BS or equivalent, at least 2 years of B2B or channel SaaS sales with a proven track record, bilingual English and Mandarin (Cantonese a plus), strong presentation, negotiation, and closing skills, and proficiency with sales tools and territory planning. The role is hybrid, requiring some on-site work with a schedule determined by the hiring manager, and Zendesk notes that AI or automated decision systems may be used to screen applications. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, and provides accommodations for applicants with disabilities; interested applicants can contact the provided email for accommodations.

Zendesk is hiring a Senior Talent Partner in Singapore to lead and elevate Sales & GTM hiring across the region, acting as a strategic business partner rather than an order-taker. The role leverages advanced AI and talent intelligence tools to automate routine tasks while focusing on market intelligence, stakeholder influence, and human connection as a strategic consultant to senior leaders. Responsibilities include owning the candidate experience, driving efficient interview loops, diagnosing hiring funnels with data, proposing strategic pivots, and collaborating regionally on global initiatives and diversity outreach. Qualifications include 5+ years of full-cycle recruiting in a fast-paced international environment with a track record in Sales talent, plus AI-forward thinking, data-privacy awareness, trusted advisory and strong regional market acumen. Zendesk emphasizes autonomy, a world-class tech stack, a hybrid work model, and a commitment to fairness, inclusion, and accessibility, including disclosure that AI may be used to screen applications and providing accommodations for applicants with disabilities.

Zendesk is hiring an SMB Account Executive for the Greater China region to grow the SaaS business by acquiring new customers, expanding existing accounts, and building cross-functional relationships. Responsibilities include driving revenue, nurturing customer relationships for retention, cross-selling, using data insights to prospect, and clearly communicating Zendesk’s value to align with customers’ goals. The role requires a BA/BS, at least 2 years of B2B SaaS sales or solution engineering experience with a proven target track record, bilingual English and Mandarin (Cantonese a plus), strong negotiation and presentation skills, and proficiency with Salesforce and other sales tools. The position offers a hybrid work arrangement with some in-office days, the exact schedule to be determined by the hiring manager. Zendesk emphasizes diversity and inclusion, is an equal opportunity employer, may use AI for screening, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Senior Account Executive in Indonesia to grow its Commercial/Mid-Market SaaS customer base by acquiring new logos and expanding existing partnerships. The role emphasizes owning a pipeline, driving top-line revenue, nurturing relationships, cross-selling, and using data insights to improve prospecting, retention, and expansion. You will lead complex, value-based sales cycles, articulate Zendesk’s benefits to executives, maintain an accurate forecast, and develop executive sponsorship while collaborating with internal teams. Requirements include a BA/BS, 8+ years of B2B SaaS sales in customer experience, bilingual English and Bahasa Indonesia, experience with territory/account planning and tools like Salesforce or Clari, and travel as needed. The position is hybrid (part onsite in Indonesia with schedule determined by the manager) and Zendesk reinforces equal opportunity, diversity and inclusion, accommodations, and a note that AI screening may be used in hiring.