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Zendesk is hiring a Forward Deployed Engineer (FDE) on the Technical Presales team—a hybrid role that blends software engineering with strategic consulting to design and deliver production-grade AI solutions for strategic customers, translating needs into LLM-powered workflows that unlock measurable ROI. You’ll lead end-to-end technical delivery of AI agent and LLM-powered solutions—from discovery and scoping to system design, PoC, production rollout, and operational handoff—building production-grade integrations, data pipelines, and RAG systems to surface high-quality signals in Zendesk AI workflows. The role requires a founder mindset, 5+ years of production systems experience, full-stack fluency (React/TypeScript on the frontend; Python/Node/Java/Ruby on the backend; REST/GraphQL APIs; and cloud infrastructure such as AWS, GCP, or Azure), and practical AI/LLM experience including prompting, RAG, vector stores, and model safety. Preferred qualifications include prior FDE or professional services experience delivering enterprise AI or SaaS deployments, experience with LangChain/LlamaIndex/Haystack or similar tooling, familiarity with Zendesk products or customer-support platform integrations, and strengths in ML observability, data governance, and security/compliance. Zendesk emphasizes a hybrid culture and equal opportunity, noting that AI may be used to screen or evaluate applications and offering accommodations for disabilities, with travel up to 25–50% as required.

Zendesk is a leading customer experience and support software company that operates with a hybrid work model, combining in-person collaboration with remote flexibility. The role is a pure hunting sales position targeting SMB prospects across Asia, especially the Greater China region, with Cantonese language skills highly preferred and collaboration with sales, product, and marketing teams. Key responsibilities include engaging with prospects to understand business challenges, generating high-value pipeline through targeted SMB prospecting, developing target prospect lists with the sales team, and managing a pipeline while delivering a top-tier customer experience. Requirements include at least 2 years in a sales-related role, SMB business development experience (preferably in Greater China), a competitive self-starter mindset, excellent communication and organizational skills, and a bachelor’s degree is preferable. Zendesk is an equal opportunity employer committed to diversity and inclusion, notes that AI may be used to screen applications, and provides accommodations for applicants with disabilities via a dedicated email.

Zendesk is seeking a high-caliber Senior Enterprise Account Executive (individual contributor) to own the Singapore Enterprise segment, drive net-new logos and long-term ARR growth by orchestrating complex deals and building C-suite relationships, with travel to Jakarta to engage Indonesian enterprises. The role requires 12–15 years of quota-carrying B2B SaaS sales, fluency in English and Bahasa Indonesia, and a proven history of closing multi-year six- or seven-figure enterprise deals and building pipeline from scratch. Candidates should have elite outbound discipline, immaculate executive presence, and familiarity with enterprise sales methodologies (e.g., MEDDPICC, Challenger) and modern GTM tools (Salesforce, Clari). Responsibilities include driving revenue growth, quarterbacking a multi-person sales pod, proactively generating pipeline, navigating C-suite complexity, executing value-based selling with clear ROI, expanding strategic accounts, and maintaining accurate forecast and pipeline hygiene. Zendesk emphasizes a hybrid, inclusive culture, is an equal opportunity employer, may use AI in screening applications, and offers accommodations for applicants with disabilities upon request.

Zendesk is hiring an SMB Account Executive in Southeast Asia to grow revenue by hunting for new opportunities, closing deals of varying sizes, and expanding existing accounts in the SaaS space. The role focuses on building and maintaining broad relationships, aligning Zendesk solutions to customer goals, and driving a strong, forecastable pipeline tracked in Salesforce. Requirements include a BA/BS or equivalent, at least 3 years in B2B SaaS sales or solution engineering with a proven record of meeting targets, plus strong prospecting, presentation, negotiation, and closing skills. The position offers a hybrid work model with some in-office days, collaboration with internal teams, and a commitment to fairness, transparency, diversity, and inclusion, with AI or automated decision systems potentially used in screening. Zendesk is an equal opportunity employer and provides accommodations for applicants with disabilities; interested candidates can email peopleandplaces@zendesk.com to request accommodations.

Zendesk is seeking a driven Sales Leader to head Commercial and Enterprise sales exclusively for the Greater China region (Mainland China, Hong Kong, Taiwan), based in Singapore and reporting to the Regional Vice President, Asia Sales, with Mandarin fluency required. The role focuses on market growth, building an elite sales team, and delivering operational excellence in a complex landscape, including shaping go-to-market strategies, coaching sales professionals, and driving customer success to maximize revenue. Key responsibilities include leading and mentoring the teams to meet/exceed quotas, developing market-specific sales strategies, building trusted relationships with senior stakeholders, collaborating with marketing/product/customer success/partners, owning pipeline management and forecasting, and using data-driven insights and Salesforce dashboards to improve performance. Qualifications include 12+ years of enterprise SaaS sales with at least 4 years in sales leadership, proven revenue growth in complex environments, experience with direct sales and channel partners in the GCR, native or business-fluent Mandarin (Cantonese a plus), and strong analytical, strategic, and operational skills. Zendesk emphasizes an inclusive, hybrid work culture and equal opportunity, notes that AI may be used to screen applications, and offers accommodations on request.

Zendesk is hiring an SMB Account Executive for the Greater China region to grow the SaaS business by acquiring new customers, expanding existing accounts, and building cross-functional relationships. Responsibilities include driving revenue, nurturing customer relationships for retention, cross-selling, using data insights to prospect, and clearly communicating Zendesk’s value to align with customers’ goals. The role requires a BA/BS, at least 2 years of B2B SaaS sales or solution engineering experience with a proven target track record, bilingual English and Mandarin (Cantonese a plus), strong negotiation and presentation skills, and proficiency with Salesforce and other sales tools. The position offers a hybrid work arrangement with some in-office days, the exact schedule to be determined by the hiring manager. Zendesk emphasizes diversity and inclusion, is an equal opportunity employer, may use AI for screening, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Senior Account Executive in Indonesia to grow its Commercial/Mid-Market SaaS customer base by acquiring new logos and expanding existing partnerships. The role emphasizes owning a pipeline, driving top-line revenue, nurturing relationships, cross-selling, and using data insights to improve prospecting, retention, and expansion. You will lead complex, value-based sales cycles, articulate Zendesk’s benefits to executives, maintain an accurate forecast, and develop executive sponsorship while collaborating with internal teams. Requirements include a BA/BS, 8+ years of B2B SaaS sales in customer experience, bilingual English and Bahasa Indonesia, experience with territory/account planning and tools like Salesforce or Clari, and travel as needed. The position is hybrid (part onsite in Indonesia with schedule determined by the manager) and Zendesk reinforces equal opportunity, diversity and inclusion, accommodations, and a note that AI screening may be used in hiring.