Atlassian offers flexible work options (office, home, or hybrid) and hires in any country where they have a legal entity. They are seeking a Principal Customer Success Manager in the Enterprise Segment to help customers realize value from Atlassian by delivering scalable methodologies for product adoption, solution expansion, and long-term growth. The role involves building trusted advisor relationships with C-suite and executive-level stakeholders, guiding complex enterprise customers through their lifecycle, and coordinating with the Atlassian Account Team to develop and execute Customer Success Plans. It requires experience with SaaS business models, multi-product solutions, and navigating complex global implementations with partners to meet enterprise needs. Key duties include developing adoption strategies for high-value accounts, driving change management, mitigating churn through early risk identification and escalation, and acting as the Voice of the Customer to feed internal improvements.
