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Zendesk is hiring a Global Campaign Marketing Manager to drive the AI product-line pipeline for new customer acquisition and growth within existing accounts, partnering with regional marketing to plan, execute, and optimize integrated campaigns across markets. Responsibilities include owning end-to-end campaign delivery (brief through optimization), managing budgets, assets, approvals, and production; leading email and nurture programs; delivering webinars and third-party programs; managing publisher and vendor deliverables and lead delivery; building reusable campaign kits; and aligning with regional marketing on localization and with sales on follow-up to convert engagement. The role also requires tracking engagement, conversion, AI pipeline contribution, and program costs with analytics partners, sharing results with regional marketing, and continually introducing fresh ideas and AI-enhanced research, personalization, and workflows. Basic qualifications include 5+ years in B2B campaign marketing or demand generation with proven pipeline impact; hands-on experience with integrated campaigns; strong project management and data-interpretation skills; clear writing and proactive communication in a fast-paced environment; and the ability to manage multiple campaigns and cross-functional teams. Preferred qualifications include experience localizing global campaigns with regional marketing, familiarity with Marketo, Salesforce, 6sense, and Asana, and experience marketing B2B SaaS or AI products; the US base salary ranges from $148,000 to $222,000 with potential bonuses; Zendesk emphasizes fairness, inclusion, and accommodations, and may use AI screening in hiring; they are an equal opportunity employer.

Zendesk is hiring an Enterprise AE Sales Leader to drive net-new revenue growth, set sales strategy, build a scalable, high-performing sales organization, and partner cross-functionally to accelerate customer acquisition. The role entails developing and executing the net-new business growth strategy, leading and coaching sales leaders and Account Executives, maintaining disciplined pipeline generation and forecasting, and improving metrics like conversion and deal velocity while ensuring smooth handoffs to post-sale teams and building leadership depth. Qualifications include 12+ years in relevant B2B SaaS or enterprise software sales with 6+ years of people leadership, a proven track record of net-new revenue growth, experience managing complex enterprise sales, and strong ability to influence executives and collaborate across functions. AI-era expectations require understanding how AI and automation reshape buying decisions, positioning AI-driven solutions around measurable outcomes, balancing AI-enabled efficiency with core relationship and negotiation skills, and guiding teams on governance, security, and implementation readiness. The US OTE range is $442k–$662k with 50/50 base/commission, with potential bonuses; Zendesk emphasizes an inclusive, hybrid, globally diverse culture, equal opportunity and accommodations for applicants, and uses AI in screening per company policy.

Zendesk is hiring a Strategic Account Director to win large enterprise business, build trusted executive relationships, connect customer priorities to Zendesk’s service and AI solutions, and guide opportunities from first conversation through close with a smooth post-sale handoff. You’ll build a qualified pipeline via targeted prospecting, inbound opportunities, partner relationships, and territory planning, lead complex sales from discovery to close, and use approved AI tools to improve research, preparation, and synthesis while protecting confidential information. The role requires 12+ years in complex B2B SaaS sales with a proven record of owning new-business opportunities and delivering measurable outcomes, experience with value-based discovery and executive engagement, and the ability to discuss AI, automation, and platform value credibly; equivalent practical experience is welcome and no specific degree is required. Preferred qualifications include repeated success closing large enterprise deals, experience shaping account or market strategy, ROI storytelling, cross-functional collaboration with channel partners, and familiarity with service operations or AI-enabled business transformation. What makes the role distinctive is blending disciplined new-business selling with the judgment to present an AI-powered future state to executives, alongside Zendesk’s inclusive hybrid work culture and commitment to equal opportunity and accommodations, including disclosures about AI usage and protections under applicable law.

Zendesk is seeking a Strategic Account Director, Retail New Business to create and close durable net-new business with large retail and consumer brands, aligning executive priorities with Zendesk’s service, AI, and automation solutions. You’ll build trusted relationships with executive buyers, lead complex sales from discovery through negotiation and close, and guide opportunities toward measurable outcomes with a clear handoff to post-sale. Your responsibilities include building a qualified pipeline via prospecting, inbound opportunities, and partnerships; coordinating across solution engineers, product specialists, marketing, SDR/BDR teams, and cross-functional buyers; and maintaining accurate CRM forecasts while surfacing risks early. Qualifications typically include 12+ years in complex retail software sales with a track record of new-business attainment, experience with value-based discovery and executive engagement, the ability to discuss AI and automation credibly, and no specific degree required; preferred qualifications include closing large enterprise deals, ROI storytelling, and partnering with channel or ecosystem partners. The role blends disciplined new-business selling with building credible AI-powered business cases, is performed in a hybrid work environment, and Zendesk emphasizes fairness, diversity, inclusion, and accommodations for applicants with disabilities.

The Hunter Account Executive at Zendesk is responsible for creating and closing net-new business through disciplined prospecting, discovery, value-case development, executive selling, and a clean handoff to post-sale teams. They must build and manage a qualified pipeline to meet quota via outbound and inbound channels, orchestrate cross-functional alignment to improve win probability, and maintain accurate CRM data and pipeline health. Day one capabilities include a new-business orientation, consultative discovery, multi-threaded selling across stakeholders, and strong commercial acumen, with a path to deeper Zendesk platform and AI fluency. The role typically requires 8–12 years of complex B2B SaaS new-business selling experience with proven ROI, prospecting discipline, executive engagement, and deal ownership, while no specific degree is required. Zendesk offers a hybrid work model with a US OTE of $111,000–$167,000 and emphasizes AI-aware hiring and equal opportunity, including accommodations for disabilities.

The role is Creative Lead for Experiential Marketing at Zendesk, responsible for enhancing the creative platform across digital and live experiences and aligning storytelling with brand and business goals. It sits in Creative Leadership and collaborates with the Experiential Marketing team, Creative Studio, Communications, and the executive leadership team to blend strategic leadership with hands-on execution for immersive experiences. Key duties include owning Zendesk’s event design system—defining visual principles, templates, and components; translating brand strategy into cohesive experiences across presentations, livestreams, and in-person environments; setting quality standards for internal teams and agencies; and delivering creative excellence at flagship events like Relate, Showcase, and AI Summit. The role requires leading through collaboration, building partnerships across Creative, Experiential Marketing, agencies, Communications, executive leaders, and stakeholders; fostering candor, psychological safety, and constructive critique; mentoring others and guiding the broader team to deliver standout work. Requirements include expertise in event branding, production processes, attendee engagement, cross-functional facilitation, business acumen, travel willingness, time-zone agility, AI tools in creativity, and proficiency in Adobe, Figma, and Google apps, with a US base salary range of $179k-$269k and equal opportunity commitments from Zendesk.

Zendesk is seeking a Hunter Account Executive to create and close durable net-new business in AI-driven CX, while not owning installed-base expansion or post-sale outcomes. The role demands building qualified net-new pipeline through outbound, inbound, and partner routes, managing a repeatable prospecting-to-close process, translating customer priorities into Zendesk value, achieving executive alignment, negotiating within guardrails, coordinating with cross-functional teams, and maintaining accurate CRM data with a clean handoff to post-sale teams. Candidates should typically have 8–12 years of complex B2B SaaS experience with proven new-business success, including value-based discovery, ROI storytelling, and multi-stakeholder deal ownership; Day One capabilities include targeted prospecting, consultative discovery, executive selling, commercial acumen, and CRM discipline, with deeper AI/Zendesk fluency as a developable path. The role requires framing AI and platform value at the business level, using approved AI tools responsibly, and distinguishing uniquely human work from automated tasks while refining narratives with market insight. Compensation includes a US OTE range of $230k–$344k with a 50/50 base/commission split (plus potential bonuses and benefits), and Zendesk supports a hybrid, inclusive work culture with flexibility for remote work and accommodations for applicants with disabilities.

Zendesk is hiring a Bay Area Commercial Account Executive to grow the commercial base by selling AI-driven CX solutions and managing full-cycle sales from prospecting to close while expanding relationships with existing customers. You’ll drive revenue by acquiring new commercial customers in the Bay Area tech ecosystem, promote AI adoption, and use data insights to target high-potential opportunities and maximize account value through cross-sell and upsell. You’ll lead complex, consultative sales cycles, maintain a healthy pipeline and accurate forecasts, build executive-level relationships, collaborate cross-functionally, and track KPIs to ensure sustainable growth. Requirements include a BA/BS, 3+ years in B2B SaaS/AI sales with a proven record of exceeding targets, experience selling to VP/C-levels, strong presentation, negotiation and closing skills, familiarity with Salesforce, Outreach and Clari, and willingness to travel across the Bay Area. Compensation is an annualized OTE of $230k-$344k (50/50 base/commission) with a hybrid work model requiring some in-office days, and Zendesk is an equal opportunity employer that provides accommodations and may use AI screening as part of the process.

Zendesk is hiring a senior leader to define the future of AI-powered CX by leading a global, AI-orchestrated support model that blends automation, expert human support, knowledge operations, and premium services to improve outcomes and retention. The Opportunity Lead will oversee AI-powered support across channels and a 300+ person global technical support and escalations organization, shifting from volume-based to complexity-based resolution, and own the Premier support P&L and knowledge infrastructure. They will build AI governance, escalation and quality frameworks, use predictive analytics, and partner with Product, Engineering, Sales, Success, Renewals, and Finance to create a unified operating model with dashboards and KPIs across CX and the broader business. Requirements include 20+ years in enterprise SaaS/tech with global, multi-functional leadership experience, production-scale AI-enabled service, and P&L ownership, with preferred backgrounds in AI governance or monetized premium support. The role is hybrid/global with 20–25% travel, offers a base salary range of $289k–$433k plus incentives, and Zendesk commits to DEI and accessibility accommodations, inviting applicants to share a brief note describing their most significant transformation and outcomes.

Zendesk is hiring an Enterprise Account Executive for the Bay Area to grow enterprise AI-driven CX solutions and build trusted relationships with high-value technology accounts. You’ll drive revenue by acquiring new enterprise customers, expanding AI/automation adoption, creating territory and account plans, and leading complex multi-stakeholder deals with proof-of-concept stages and ROI-driven value. Requirements include 8+ years of cloud/software B2B sales or solution engineering, success selling to enterprise tech companies, a strong quota history, executive-facing skills, and proficiency with Salesforce, Outreach, Clari, Seismic, and Looker; a BA/BS; and willingness to travel within the Bay Area. The role offers a US annualized OTE of $340k-$510k (base/commission 50/50), with possible bonuses, and a hybrid work model requiring some in-office presence as arranged. Zendesk emphasizes its AI-powered CX mission, inclusive culture, and equal opportunity employment with accommodations for applicants with disabilities, and notes that AI screening may be used in evaluating applicants.

Zendesk seeks an Enterprise Account Executive in the Bay Area to drive growth by selling AI-driven CX and service solutions to enterprise customers and expand Zendesk’s footprint in high-value accounts. You’ll drive top-line revenue, identify expansion opportunities, nurture key relationships, use data and intent signals to prospect and cross-sell, and lead multi-stakeholder, long-cycle deals with proof-of-concept and AI-enabled design. You’ll build quarterly territory and account plans, align Zendesk’s AI/CX platform with customer goals, collaborate with Customer Success, Solutions Engineering, and Product teams, and maintain a robust pipeline and accurate forecast. Requirements include 8+ years in cloud/software B2B sales or solution engineering, proven enterprise sales success, experience selling to large tech enterprises, strong quota attainment, executive-level engagement, familiarity with Salesforce/Outreach/Clari/Seismic/Looker, a BA/BS, and willingness to travel in the Bay Area. Compensation includes a US annualized OTE of $340k-$510k (50/50 base/commission), a hybrid work model, and Zendesk’s commitment to equal opportunity, diversity, and accommodations, with AI screening mentioned as part of the process.