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Zendesk is seeking a Senior Sales Engineer who operates at the intersection of enterprise software strategy and advanced AI automation, focusing on architecting agentic AI‑driven workflows rather than a traditional presales role. The role includes owning the technical strategy for global customer engagements and advising C‑suite and engineering leadership, while designing, building, and operationalizing AI workflows, leading architecture discovery, and developing scalable accelerators and API components. You will own the technical sales lifecycle from qualification to execution, architect secure, scalable topologies using Zendesk APIs and major cloud platforms, and collaborate with Product Management and Engineering to feed field insights into the roadmap. Required qualifications include a bachelor’s in a quantitative field, 5+ years in technical presales or solution architecture in enterprise SaaS, strong fluency with modern web technologies and APIs, AI/ML expertise (LLMs, prompt engineering, RAG, autonomous agents), and domain knowledge in enterprise infrastructure or CCaaS/ITSM, with 30–50% travel; preferred include experience creating reusable guides and executive‑level storytelling. The role offers US OTE from $226,000 to $338,000 (80/20 base/commission), a hybrid work model with some in‑office time, and Zendesk’s commitment to equal opportunity and accommodations, including AI screening where applicable.

Zendesk is hiring an Enterprise Account Executive for the Bay Area to grow enterprise AI-driven CX solutions and build trusted relationships with high-value technology accounts. You’ll drive revenue by acquiring new enterprise customers, expanding AI/automation adoption, creating territory and account plans, and leading complex multi-stakeholder deals with proof-of-concept stages and ROI-driven value. Requirements include 8+ years of cloud/software B2B sales or solution engineering, success selling to enterprise tech companies, a strong quota history, executive-facing skills, and proficiency with Salesforce, Outreach, Clari, Seismic, and Looker; a BA/BS; and willingness to travel within the Bay Area. The role offers a US annualized OTE of $340k-$510k (base/commission 50/50), with possible bonuses, and a hybrid work model requiring some in-office presence as arranged. Zendesk emphasizes its AI-powered CX mission, inclusive culture, and equal opportunity employment with accommodations for applicants with disabilities, and notes that AI screening may be used in evaluating applicants.

Zendesk is hiring a Vice President, Global Communications to lead internal and external communications, executive and C-suite advisory, analyst relations, and public relations to advance the company’s brand, growth, and AI-driven product and go-to-market priorities. The role involves shaping global communications strategy, advising the CEO and senior leaders, managing enterprise internal communications for major initiatives, directing external PR and crisis response, and building a high-performing global team with budgets and KPIs. You’ll measure impact with data and collaborate with the Content & Brand team to drive consistent company and brand narratives across channels. Requirements include 10+ years in communications with 5+ years leading global cross-functional teams, proven crisis and executive-prep experience, strong media/analyst relations, and AI literacy; SaaS/tech experience is preferred, along with potential experience in M&A communications, global budgeting, and international markets. The compensation includes a US base salary of $320,000–$480,000 with potential bonuses, and Zendesk emphasizes a hybrid work model, equal opportunity employment, and commitment to diversity, inclusion, and fairness.

Zendesk seeks a Senior Director, Strategic AI & Hyperscaler Partnerships to lead the global AI partner strategy and position Zendesk at the forefront of Generative AI, LLM, and Agentic AI, sitting at the intersection of product, engineering, CTO, and corporate strategy while partnering with the Director of AI Partnerships to shape the overarching strategy. The role emphasizes securing top-down buy-in and deep executive engagement to unlock multi-year product and commercial collaboration with tier-1 partners such as OpenAI and Anthropic, as well as platforms like Amazon Bedrock, Baseten, Eleven Labs, and emerging partnerships with Microsoft and Google. Key success metrics include direct CEO access, multi-threaded executive relationships, MFN access for technology and GTM collaboration, access to partner technical talent, and high-impact co-marketing and joint product initiatives. The candidate profile calls for 15+ years of leadership in AI alliances with a hybrid of strategic and technical/product acumen, a strong ecosystem network, a business or MBA background, Bay Area location, and a US base salary range of $298k-$446k base (plus bonuses and incentives). Zendesk emphasizes hybrid work, a commitment to fairness and diversity, equal opportunity employment, and accommodations for disabilities and veterans, noting that AI may be used to screen applications.

Zendesk seeks an Enterprise Account Executive in the Bay Area to drive growth by selling AI-driven CX and service solutions to enterprise customers and expand Zendesk’s footprint in high-value accounts. You’ll drive top-line revenue, identify expansion opportunities, nurture key relationships, use data and intent signals to prospect and cross-sell, and lead multi-stakeholder, long-cycle deals with proof-of-concept and AI-enabled design. You’ll build quarterly territory and account plans, align Zendesk’s AI/CX platform with customer goals, collaborate with Customer Success, Solutions Engineering, and Product teams, and maintain a robust pipeline and accurate forecast. Requirements include 8+ years in cloud/software B2B sales or solution engineering, proven enterprise sales success, experience selling to large tech enterprises, strong quota attainment, executive-level engagement, familiarity with Salesforce/Outreach/Clari/Seismic/Looker, a BA/BS, and willingness to travel in the Bay Area. Compensation includes a US annualized OTE of $340k-$510k (50/50 base/commission), a hybrid work model, and Zendesk’s commitment to equal opportunity, diversity, and accommodations, with AI screening mentioned as part of the process.