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Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality and transform work at scale. The company emphasizes core values of innovation, passion and excellence, individual empowerment, initiative and ownership, and teamwork over ego, and maintains a respectful, inclusive culture with a hybrid, flexible work model. The Senior Application Security Engineer will be embedded in the development lifecycle, collaborating with engineering, product, and legal teams to build security in from the start and manage risk for AI tools and processes. Key responsibilities include security architecture and design reviews, a risk-based approach to prioritizing vulnerabilities, mentoring engineers, maturing the SSDLC, developing scalable security tooling for CI/CD, and leading product design security reviews and the security champions program. Requirements include 5+ years in software engineering or related security roles in SaaS, strong cross-functional relationships, AWS/cloud experience, white-box testing, SSDLC expertise, knowledge of OWASP Top 10 and API security, CI/CD tooling integration, a risk-focused mindset, and familiarity with AI security, with preferred qualifications such as experience in modern tech stacks, alignment with compliance standards (OWASP ASVS, NIST 800-53, SOC 2, GDPR), relevant security certifications, bug bounty program management, and a CS/InfoSec degree.

Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality and drive transformation. The suite, along with accelerators for cloud and process transformation, enables organizations to streamline work, foster alignment, and scale business change, guided by values of innovation, excellence, empowerment, initiative, ownership, and teamwork over ego. Lucid promotes a diverse, inclusive culture and operates as a hybrid workplace with options for remote, office, or mixed arrangements, serving Fortune 500 clients and major global brands while boasting over 100 million users and significant monthly growth. The Professional Services Consultant role acts as a trusted advisor and delivery lead, translating complex enterprise challenges into visual strategic roadmaps, collaborating with executives, IT, and product teams to enhance adoption, renewals, and revenue. Responsibilities include partnering with Fortune 500 stakeholders, conducting executive workshops, analyzing ambiguous environments, extracting insights to influence product roadmaps, and creating public case studies, with requirements of 3–5 years in a consultative, customer-facing role, familiarity with AI/process/enterprise architecture, cloud exposure, and experience engaging C-suite, plus a Raleigh, NC hybrid schedule (remote plus in-office two days per week), with preferred advanced degrees or relevant certifications.

Lucid Software leads AI-driven work acceleration with the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality and transform organizations at scale. The company emphasizes innovation, excellence, empowerment, initiative, and teamwork, and fosters a respectful, inclusive environment with a hybrid work model. Its Customer Operations team supports users through direct assistance and scalable solutions, collaborating with Engineering, Product, Marketing, and others to resolve issues, monitor metrics, and improve product health. The role includes writing Help Center content, engaging with the Lucid Community, managing power-user programs, and handling billing tasks such as cancellations, refunds, downgrades, disputes, invoices, and changes in product offerings. Candidates should be pursuing a Bachelor's degree, demonstrate ownership and strong communication, work independently across functions, and have analytical and problem-solving skills, with a Raleigh, NC hybrid schedule (two in-office days); preferred qualifications include troubleshooting experience, content creation, basic data analytics, and mentoring.

Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality and transform workflows at scale. The company emphasizes core values of innovation, excellence, empowerment, ownership, and teamwork, and promotes a diverse, inclusive, hybrid work environment with options to work remotely or from offices. The role involves leading a cross-functional team to build intuitive, intelligent AI features for millions of users, with high visibility, clear growth pathways, and measurable impact on product metrics. Responsibilities include defining a multi-quarter roadmap for AI-driven collaboration across Lucidchart and Lucidspark, collaborating across departments, establishing KPIs, owning features through the full lifecycle, and conducting research and user validation. Requirements include a bachelor’s degree or equivalent, 3+ years in product management in tech (preferably B2B SaaS or AI), a track record of shipping complex features and improving business metrics, knowledge of AI/ML or generative workflows, and strong communication, with preferred qualifications like direct experience shipping AI-powered features and a strong design/brand sense.

Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, used by over 100 million users and trusted by Fortune 500 companies to accelerate critical workflows. The company emphasizes values of innovation, excellence, empowerment, initiative and ownership, and teamwork, and fosters a diverse, respectful, inclusive, hybrid workplace that supports work-life balance. The Technical Product Support Specialist on the Customer Operations team will engage directly with customers, drive solutions, help launch new products, and surface user issues to improve products and internal operations. Responsibilities include building product expertise, resolving technical issues, collaborating with Engineering and Product teams, growing and managing a Lucid product community, and creating Help Center content based on user feedback and metrics. Requirements include 2 years of experience or a Bachelor's, strong ownership and cross-functional collaboration, ability to translate complex tech into simple content, excellent written and verbal communication, and a hybrid Raleigh, NC role with in-office days on Tuesday and Thursday; preferred qualifications include project management experience, mentoring, UX knowledge, and experience with AI agents or LLMs.