Sentry is a fast-growing application monitoring company trusted by 200,000+ organizations that helps developers fix errors and performance issues so teams spend less time firefighting and more time building. The Technical Customer Success Manager (TCSM) role is part of an expanding Technical Customer Success team and focuses on onboarding, maximizing value from the platform, adoption, retention, and uncovering growth opportunities, collaborating with Account Executives, Sales Engineers, and Engineering and requiring deep SDLC and related technical knowledge. You will become a Sentry product expert, understand customer needs, define and achieve business and technical objectives, act as a trusted advisor, drive best practices and long-term success, and partner with sales to identify expansions while advocating for customers internally. Qualifications include a BA/BS in CS or related field, 5+ years in customer-facing roles (CS, Account Management, or consulting), strong experience with DevOps, monitoring, cloud-native platforms, cross-functional teamwork, executive presence, and a self-driven, results-oriented mindset; bonus: developer/DevOps background and broader monitoring expertise. Sentry is an equal opportunity employer committed to diversity and inclusion, provides accommodations for disabilities, and emphasizes accessibility as part of its open-source ethos; for applicant data details see the Applicant Privacy Policy.
