The Customer Success Management team, part of Customer Experience, supports Enterprise-licensed customers to help them collaborate and innovate with Miro, driving high retention and expansion. The Global Customer Success Leader will build and lead the Americas and Japan/APAC CS teams, partner with sales and Professional Services to drive regional strategy, develop senior executive relationships with large enterprise customers, and focus on value, adoption, retention, and revenue growth. Key duties include forecasting, ensuring account hygiene and health metrics, mentoring the team to meet KPIs, personally engaging with the largest customers (10K+ employees), and contributing to strategic CS decisions as part of the leadership team while modeling Miro’s values. Requirements include 10+ years in strategic or enterprise CS or account management leadership with a track record of targets, 7+ years leading teams at a high-growth B2B SaaS company, experience hiring/training CSMs, cross-functional collaboration, and a solid understanding of AI, enterprise SaaS, and CS KPIs. Perks include equity, wellbeing benefits, a WFH equipment allowance, and a learning and development stipend, along with Miro’s emphasis on diversity and inclusion, with location-specific benefits and Recruitment Privacy Policy governing applicant data.
