Atlassian supports flexible work locations (office, home, or hybrid) and hires globally where they have a legal entity, with interviews and onboarding conducted virtually as part of being a distributed-first company. They’re hiring a Sr. Solutions Engineer to grow the ITSM Specialist team in the US, working with enterprise sales teams and channel partners to understand customer needs, navigate sales cycles, deliver value-based demonstrations, support enterprise proofs of concepts, and close business. The role targets customer-obsessed, top-performing enterprise Solutions Engineers; the team serves over 250,000 customers including NASA, IBM, HubSpot, Samsung, and Coca-Cola, focusing on value selling and creating enterprise solutions across products. Atlassian emphasizes a team-first culture—“play as a team”—where employees work with Atlassian, not for Atlassian, and there is high earnings potential from enterprise opportunities in cloud and AI. Responsibilities include specializing in ITSM offerings, collaborating with cross-functional teams, mapping client pain points to Atlassian capabilities, aligning with sales management on account plans, delivering engaging presentations, demos, and proofs of concept, and working with product management to advance the product line and gather customer feedback.
