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Zendesk is hiring a Senior Software Developer to join the Ticketing Product team (Backend/Full Stack), focusing on the core support-ticket functionality and ensuring systems are reliable, scalable, and high-performing while delivering new features. Responsibilities include simplifying a complex ticketing system to be highly customizable, delivering enterprise-grade software for a global product, championing code ownership and test coverage, and participating in all phases of the software lifecycle with a small team modernizing the backend stack. Mandatory requirements are 4+ years of software development experience, expert-level Ruby on Rails backend skills, strong understanding of GraphQL/REST and API design, experience designing and operating enterprise-scale systems, and practical web development in a large codebase. Nice-to-have qualifications include experience with additional server-side languages, proficiency with relational databases such as MySQL/Aurora, knowledge of Elasticsearch/Redis, experience with distributed architectures (Kafka, SNS/SQS), and excellent written and verbal communication. The role uses a tech stack including Backend: Ruby on Rails, GraphQL, MySQL/Aurora, Redis/Memcached, Kafka, Kubernetes, DynamoDB; Tools: Git/GitHub, Spinnaker; Analytics/Monitoring: Datadog, BigQuery, Sentry, AWS; Frontend: Apollo, REST APIs, GraphQL API gateway (Java); it supports a hybrid work arrangement, AI screening of applications may be used, and Zendesk commits to fairness, diversity and accommodations for applicants with disabilities.

The Technical Architect will develop customized technical solutions aligned with customers' business objectives, own end-to-end delivery of Zendesk contact center implementations, and configure AWS resources in customer accounts using services such as Amazon Connect, CloudFormation, Amazon Lex, DynamoDB, Kinesis, IAM, and S3, while leading technical projects and mentoring junior colleagues. They will translate business objectives into technical solutions, provide expert recommendations, collaborate with Zendesk Professional Services, lead design and configuration workshops, produce Technical Design Documents and Zendesk Custom App Specifications, and support development and testing with Zendesk developers and QA analysts. The role supports pre-sales activities by gathering technical requirements and delivering solutions and estimates, maintains deep Zendesk Contact Center product expertise, and participates in discussions across customer engagements as the lead technical solution designer. Qualifications include a bachelor's degree or equivalent with at least 3 years in consulting or programming, mandatory Amazon Connect experience, 3+ years building or migrating complex cloud-based solutions, proficiency with backend languages (Java, C#, Node.js, Python, PHP), AWS experience, RESTful API familiarity, strong analytical and project management skills, and hands-on programming with AWS Lambda and Python. Zendesk offers a hybrid working model, comprehensive benefits, and a culture focused on diversity and inclusion with offices worldwide, and is an equal opportunity employer that may use AI screening while providing accommodations for applicants with disabilities upon request.

The Solutions Architect will serve as the key technical expert in the pre-sales process, working with the Contact Center Platform Architecture team and potential customers to design and scope customized Zendesk-based solutions and secure professional services engagements. Responsibilities include leading pre-sales technical scoping, producing detailed professional services estimates and proposals, translating complex technical concepts for audiences from technical teams to executives, maintaining deep technical expertise across Zendesk's Contact Center product suite, and coordinating with Professional Services to ensure a smooth transition from sales to delivery. Qualifications require at least 3 years of customer-facing experience (technical support or consulting), 3+ years of hands-on experience building, migrating, and deploying complex cloud-based solutions, experience implementing and supporting AWS environments with Amazon Connect being a must, the ability to translate customer objectives into a comprehensive technical solution and detailed project estimate, and exceptional communication and presentation skills. The role is hybrid, with a rich onsite experience and remote work for part of the week; the in-office schedule is determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity, equity and inclusion, and may use AI screening; accommodations are available for applicants with disabilities.

The Services Consultant role at Zendesk leads end-to-end technical delivery for customers, owning the implementation from requirements gathering to go-live and ensuring solutions align with business goals. Responsibilities include acting as the Zendesk Contact Center SME, leading solution design and producing Technical Design Documents, configuring and deploying AWS resources (Amazon Connect, CloudFormation, Lex, DynamoDB, Kinesis, IAM, S3, etc.), collaborating with cross-functional teams through development, testing, and go-live, and conducting client training and effective handovers with clear status updates. Qualifications require 3+ years of customer-facing experience (tech support or consulting), mandatory Amazon Connect experience, 3+ years building/migrating/deploying complex cloud solutions, AWS implementation experience, automation and integration skills, and strong coding ability with AWS Lambda and Python. The role is hybrid, offering in-office time with remote work flexibility, and Zendesk emphasizes a culture of work-life balance, diversity and inclusion, social impact, and collaboration. Zendesk is an equal opportunity employer that may use AI screening, provides accommodations for disabilities, and offers information on EEO rights and the process to request accommodations.