The Ampin App deep insights into the Atlassian community

Zendesk’s Resource Manager in Global Professional Services ensures the right people are assigned to the right projects at the right time, partnering with delivery leaders and using AI and automation to speed up project creation and staffing. The role involves managing the services opportunity pipeline, validating project scope and staffing, creating and maintaining projects in the PSA platform, coordinating assignments, improving staffing decisions with capacity data, supporting capacity planning, advancing AI-enabled workflows, and integrating tools across systems. It also requires testing and refining AI-driven improvements, supporting utilization and time tracking, building partnerships, and driving broader process improvements for efficiency and scalability. Basic qualifications include 2–4 years in resource management or project coordination, PSA experience (Certinia preferred), hands-on AI tool experience, and strong communication, partnership, organization, and service orientation; preferred qualifications add technical familiarity with JSON/Python, APIs, and tools like Salesforce, Snowflake, Streamlit, or Gainsight, plus knowledge of resource operations. The position requires being located in Mexico City or Estado de Mexico, with Zendesk offering a hybrid work model and committing to equal opportunity and diversity, while noting AI-based screening and accommodations for applicants with disabilities.

Zendesk is hiring a software engineer in Mexico City to join the Platform pod and help build production backend services, APIs, data stores, and cloud infrastructure for App Foundry and the employee AI platform on GCP, reporting to the Platform Team Director and collaborating with India-based teams. You will design reusable integration and deployment patterns, help product teams move from prototypes to production systems, review architecture and data choices, and create a shared path for submitting, reviewing, versioning, releasing, and maintaining reusable AI assets like skills and plugins, with clear ownership and auditable state. You will own CI/CD, infrastructure as code, automated validation, release practices, improve observability and incident response, work with Security and Enterprise Architecture on least-privilege access and audit logging, and provide technical guidance while delivery teams own the build and business owners own the outcome. Requirements include a Bachelor's or equivalent, 5+ years building/operating backend/platform software in enterprise or SaaS, strong Python/Go/TypeScript, hands-on cloud experience (GCP preferred), IaC and modern CI/CD, API security, and the ability to work across time zones; helpful experience includes internal developer platforms, AI integration patterns, Kubernetes/OpenTelemetry, and coaching others. This is a remote role based in Mexico City with CST core hours and US overlap, occasional co-working options, and participation in a platform on-call rotation; Zendesk emphasizes equal opportunity, diversity, inclusion, and may use AI screening, with accommodations available upon request.

Zendesk is seeking a senior, highly autonomous operator to serve as the primary business partner for SOW-based professional services within Global Services, translating the practice area’s priorities into processes, systems, insights, and operating rhythms. You will own the deal review and approvals process, lead delivery methodology and quality improvements, and optimize day-to-day workflows while building strong partnerships across Services to improve how work gets done. You will develop operational reporting, dashboards, scorecards, and exception reporting to give leaders actionable visibility into performance, process health, and bottlenecks, synthesizing data into practical recommendations. A key focus is transforming how the team works with AI and automation, identifying high-value opportunities, testing solutions, measuring impact, and driving responsible adoption using tools such as ChatGPT, Claude, Codex, Gemini, and Microsoft Foundry. Requirements include significant experience in Professional Services Operations or related SaaS operations, cross-functional delivery ownership, familiarity with PSA/CRM systems, strong analytics, stakeholder influence, and the ability to work from Mexico City or Estado de Mexico; Zendesk also notes its hybrid culture, AI screening, and commitment to accommodations.

Zendesk is hiring a Data Migration Engineer II who combines software and data engineering, customer consulting, and AI-assisted development to design scalable migration solutions for enterprise customers moving data into and out of Zendesk. The role involves partnering with customers, project managers, technical architects, and product teams to translate complex requirements into secure, reliable ETL processes, reusable tooling, automation, and containerized migrations. Responsibilities include developing ETL pipelines, data validation and reconciliation automation, intelligent migration reporting, troubleshooting APIs/databases/integrations, and continuously improving migration frameworks, standards, and documentation. Basic qualifications include 3+ years of software engineering experience, 2+ years of Python development, strong SQL, experience with REST/JSON/XML/CSV, Git, AI-assisted development tools, excellent communication, and a Bachelor’s degree. Preferred qualifications cover cloud-native experience (AWS/Azure/GCP), building automation frameworks and developer tooling, SaaS integrations, familiarity with large language models and AI workflows, plus a requirement that the role be based in Mexico City or Estado de Mexico; Zendesk also emphasizes diversity and equal opportunity.