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Zendesk has evolved into an AI-driven business with $200M ARR, deployed across 20,000+ companies globally to transform customer experience. The BDR role focuses on strategic prospecting, engaging senior leaders, and learning to think like an Account Executive from day one. Responsibilities include identifying compelling AI/CX use cases, prioritizing target accounts, mapping buying groups, developing multi-threaded engagement, leveraging AI and intent signals, and ensuring pipeline quality. Desired candidates should have commercial curiosity, sound judgment, confidence, strategic thinking, AI interest, ownership, resilience, and a growth mindset, with Zendesk providing training on products, sales methodology, and technology. The role offers a hybrid work model in Australia and New Zealand, a commitment to diversity and inclusion, and transparency about AI screening and accommodations for applicants with disabilities.

This is a Senior Manager, Machine Learning role in Zendesk's Custom Agents group, responsible for developing the ML capabilities behind AI agents that understand business context, reason through tasks, and automate work across Zendesk and connected systems. You will lead and grow the team of ML engineers and scientists, hire and coach talent, and set the ML strategy and roadmap, with a focus on taking generative AI and LLM applications from experimentation to production. You will translate customer needs into priorities, guide improvements in agent reasoning, tool usage, context management, knowledge grounding, and structured outputs, and establish rigorous evaluation with benchmarks, human annotation processes, automated scorers, and regression tests. You will own quality and reliability across the lifecycle—defining experimentation standards, monitoring production, optimizing performance and economics, and building trustworthy agent behavior with security, privacy, and escalation considerations. You will collaborate across Product, Engineering, Design, ML Science, and Security to deliver measurable customer impact, communicate progress and risks to stakeholders, and Zendesk’s commitment to diversity, equity, and inclusion, including AI screening and accommodations for applicants.

Zendesk is transitioning from “Systems of Record” to “Systems of Action” with the Resolution Platform and aims to reach $1B in AI-driven revenue by solving the Orchestration Trap with a high-performance runtime for fleets of autonomous AI agents. The role operates at the cutting edge of large language models, planning algorithms, and multi-agent coordination, designing advanced memory structures and autonomous learning to bridge offline capabilities with real-world task execution. They have production AI agents that autonomously resolve tickets across 100,000+ Zendesk accounts, decomposing goals into plans, executing via live APIs, and learning from outcomes with a self-improving registry of skills, achieving parity on GAIA-class benchmarks and validating performance with 158+ scenario tests and continuous regression checks. The team seeks to push architecture further in areas like ambiguous goal decomposition, memory tier interference, selective skill acquisition, and multi-agent delegation (Agent-to-Agent protocols), while building domain-specialized models with RL training infrastructure and a 6–12 month plan that covers data pipelines, reward curricula, rollout systems, and feedback loops. Requirements include 5+ years building production ML/AI systems with agent architectures, strong evaluation instincts, Python and PyTorch fluency, familiarity with at least one agent framework, and optional depth in RL for language models; Zendesk also notes its hybrid work policy, commitment to diversity and inclusion, and accommodation options for applicants.

Zendesk is on a mission to power exceptional service and human connections and is seeking a Senior SMB Account Executive with a proven B2B SaaS sales record to grow its SMB base. The role focuses on hunting new opportunities, closing deals, building cross-functional relationships, and driving revenue growth by expanding accounts and aligning Zendesk solutions to customers' goals. Key responsibilities include acquiring new customers, nurturing relationships for retention, cross-selling, using data and product adoption to prospect and retain, articulating Zendesk’s value, managing competitive sales cycles, maintaining a Salesforce pipeline, and delivering forecasts to exceed targets. Requirements include a BA/BS or equivalent, at least 4 years in B2B SaaS sales or solution engineering with a proven track record of exceeding targets, strong prospecting and closing skills, entrepreneurial mindset, and familiarity with Salesforce and Clari, with a hybrid in-office/remote schedule. Zendesk emphasizes inclusivity, equal opportunity, accommodations for disabilities, and a flexible global hybrid work environment, noting possible AI screening and affirming its AA/EEO/Veterans/Disabled employer status.

Zendesk is seeking a Senior Product Sales Specialist for Employee Service to grow its B2B/B2C SaaS customer base and deepen partnerships across the enterprise. You’ll own deals and the technical depth, leading discovery with IT, HR, Facilities and others, mapping environments and delivering tailored demos and proofs-of-concept. The role involves strategizing from discovery to close, handling technical objections, educating the regional sales team on service management, and acting as a bridge between customers and product development. Must-haves include proven B2B SaaS sales experience, technical credibility, strategic communication, complex-deal navigation, collaboration, and travel readiness; nice-to-haves cover ITIL knowledge, platform experience (e.g., ServiceNow, Jira Service Management), AI/automation familiarity, cross-functional service knowledge, and a BA/BS degree. The position is hybrid with some in-office requirements, and Zendesk emphasizes diversity and inclusion while noting that AI may be used in screening, along with accommodations for applicants.

Zendesk is rapidly growing its AI product line into a $200m ARR business used by over 20,000 customers, automating up to 80% of service interactions. The role is a Business Development Representative in APAC (ANZ) focused on high-growth SMB, Commercial and Enterprise accounts, with the aim of uncovering pain and shaping multi-million-dollar AI-enabled CX deals. You’ll engage exec-level prospects, drive high-value pipeline through outbound outreach, partner with Account Executives, Product and Marketing, qualify opportunities, manage your pipeline, and join a Melbourne-based onsite team three days a week. Requirements include 2+ years in sales or BDR roles, a competitive and resilient mindset, curiosity about AI and SaaS, clear communication, a desire for a long-term software sales career, and a bachelor’s degree is preferred. Zendesk offers a hyper-growth environment with a hybrid work model, a culture that rewards curiosity and impact, commitments to diversity and inclusion, and notes that AI may be used to screen applications, with accommodations available for applicants who need them.