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Zendesk is seeking a senior director to lead Technical Support after the AI tier, responsible for setting strategy, building a strong leadership team, and ensuring reliable, scalable technical resolutions while enabling a proactive, AI-aligned support workforce. The role involves defining operating models, developing a multi-layer leadership structure, balancing AI automation with human expertise, establishing metrics, and collaborating with Sales, Customer Success, Product, Engineering, and Finance to align with customer needs and product priorities, including scalable global capacity planning. It also drives organizational change to transform agents into a proactive workforce, champions knowledge management, and communicates performance, risks, and strategic options to executives. The candidate profile calls for 15+ years of leadership in technical or customer support within high-growth SaaS or enterprise tech, a track record of scaling global organizations, strong cross-functional and financial acumen, and experience integrating AI/automation; a bachelor's degree is required, with advanced degrees a plus. The role offers a US base salary range of $174,000–$260,000 with potential bonuses, and Zendesk highlights a hybrid work model, commitment to diversity and inclusion, and AI-based screening in line with company guidelines.

Zendesk is offering a nine-week, full-time summer internship in Global Revenue Operations to support internal process improvements and AI-driven monetization initiatives, with an early June start, about 40 hours per week, and 2-3 days on-site at the Madison, WI office, plus a dedicated mentor. The role is hybrid, combining remote work with in-person collaboration to foster hands-on project experience and build professional relationships while leveraging data-driven insights to optimize pricing and operational efficiency. Responsibilities include supporting RevOps process improvements and automation (including AI optimizations), assisting with legacy customer integrations from mergers and acquisitions, performing UAT for commerce-to-cash systems, documenting workflows, conducting data extractions, creating enablement materials, and learning core systems like Stripe, Zuora, Salesforce, CPQ, and Zendesk Support. Requirements are active enrollment in a related degree program, strong G-Suite and Zoom skills, preferred familiarity with CRM tools, US work authorization, and a Madison-area residence preferred; compensation ranges from $26.44 to $39.90 per hour and may include bonuses or benefits. Zendesk emphasizes diversity, equity, and inclusion, is an equal opportunity employer, and provides accommodations for disabilities; AI may be used in screening applications, and applicants can request accommodations as needed.

The Finance & Strategy team at Zendesk is offering a ten-week Financial Analysis & Strategy Analyst Intern role (June 7–August 6, 2027) to support C-level decisions through forecasting, modeling, and strategic partnership. Interns will analyze financial results, build models, manage organizational budgets with executives, drive process automation, and contribute to monthly/quarterly P&L reporting and cross-functional alignment. Minimum requirements include pursuing a bachelor’s degree with planned Spring 2028 graduation, experience with financial modeling and data, strong Excel/GSuite skills, and familiarity with ChatGPT/LLM tools, plus an AI-first, team-oriented mindset. Compensation ranges from $31.25 to $61.00 per hour and may include bonuses or benefits, with a hybrid work arrangement requiring some in-office presence and a schedule set by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion; applicants should note AI screening may be used and accommodations are available for applicants with disabilities.