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Zendesk is hiring a Commercial Account Executive for the UKI region to grow the commercial account base and manage the full sales cycle, with a focus on introducing innovative AI-powered solutions, including Generative AI. Key duties include driving top-line revenue through new customer acquisition and account expansion, owning the entire sales process, nurturing executive relationships, and cross-selling to maximize account profitability. The role requires 4+ years of B2B SaaS or solution engineering experience, success in the UK/Ireland market, the ability to navigate complex multi-month sales cycles, and a capability to engage C-level and VP stakeholders with knowledge of AI/ML and Generative AI applications. Zendesk emphasizes a hybrid work model, equal opportunity employment, and a commitment to diversity, equity, and inclusion, with AI-driven screening allowed under company policy. Preferred tools include Salesforce, Clari, Groove, and Gong, and the role may require travel to meet targets and strengthen partnerships.

Zendesk seeks a visionary Regional Vice President of Sales Engineering to lead and scale its SE team, bridging cutting-edge AI capabilities with enterprise business value and evangelizing AI-driven CX to C-suite executives. The role partners with regional sales leadership to expand into new enterprise markets, architect pre-sales blueprints for large accounts, and drive technical win and adoption rates through PoCs, pilots, and tailored demos. Responsibilities include attracting and developing top-tier talent, mentoring SE managers, and serving as a primary AI/CX thought leader by delivering keynotes and leading executive briefings in large enterprise pitches. Qualifications include a bachelor’s in CS/CE (MBA a plus), 8 years managing pre-sales teams (including multi-manager experience) in fast-growing enterprise SaaS, deep CX ecosystem knowledge, enterprise architecture/AWS/security, REST APIs/webhooks, and a proven public-speaking and commercial track record. Zendesk emphasizes a hybrid, inclusive culture and equal opportunity employer status, with policies on AI screening and accommodations, reflecting its commitment to diversity while pursuing its mission of a unified, intelligent AI CX platform.

The Senior Platform Architect serves as the technical strategist for Zendesk’s largest enterprise customers, designing next-generation AI-powered resolutions and guiding the sales team to win through POCs and technical validation. They provide executive advisory and strategic discussions on AI architecture, drive ARR and pipeline via discovery and complex POCs, and demonstrate Zendesk headless capabilities to embed the platform in customer workflows using MCP, APIs, and iPaaS. In AI and platform architecture, they deploy autonomous service workflows with Zendesk Agent Builder and Action Builder, architect modern integrations to external AI platforms, and leverage Context Graph and Knowledge Graph connectors for federated data without migration. They lead cross-functional delivery, champion the Road to 80% methodology, act as SME on security, scalability, custom data models, Copilot implementations, and partner with Product Engineering and Marketing to shape the roadmap. Requirements include 8+ years in solutions architecture or enterprise consulting, AI/LLM experience, strong API/integration, cloud and security expertise, and strong communication; desirable skills include enterprise software implementations, advanced analytics, modern frontend frameworks, AI tooling, and enterprise SaaS presales experience, with Zendesk’s commitment to hybrid work and equal opportunity and AI-based screening noted.

The role is a Senior Sales Engineer at Zendesk, serving as the primary technical partner for enterprise and commercial accounts and bridging technical discovery, solution design, and hands-on configuration to prove the value of Zendesk’s platform, autonomous agents, and integrations. Responsibilities include managing technical deal cycles, answering RFPs, designing solutions, building standard integration topologies, ensuring security/privacy, conducting technical discovery and POCs, and building agentic AI workflows using prompt engineering and Zendesk AI. They will deploy reusable tools and accelerators, and advocate for the field by feeding product feedback and gaps to inform future enhancements. Required qualifications include 4–6 years in technical presales/solution engineering or related roles, proficiency with modern web tech, APIs, AI/LLM workflows, SaaS/CX/ES domain knowledge, up to 30% travel, and a related bachelor’s degree; a growth mindset is emphasized. Zendesk emphasizes a customer-focused, builder-first, strategically minded culture, a hybrid/work-from-anywhere approach, and commitment to equal opportunity and accommodations with AI-screening disclosures.

Zendesk's AI Success Strategist leads end-to-end delivery of customers' AI roadmaps, translating product capabilities into clear business strategies, defining a long-term AI vision, and building executive partnerships to ensure AI initiatives start strong and scale. The role aims to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI, owning multi-year roadmaps, and delivering measurable outcomes like increased adoption, better retention, and predictable revenue growth. Responsibilities include serving as the design authority for deployments, aligning cross-functional teams (Product, Services, Sales, Partners), sustaining a mutual AI roadmap with recurring cadences, and shaping channel and adoption strategies based on data-driven impact. Qualifications require at least 10 years in Customer Success/Experience, 2+ years in AI-related roles, enterprise SaaS GTM experience, strong analytics and program management, and the ability to translate AI concepts for executives, with experience forecasting churn and expansion preferred. Zendesk emphasizes a hybrid, inclusive workplace, is an equal opportunity employer, and provides accommodations for applicants with disabilities, noting that AI screening may be used in the hiring process.

Zendesk is looking for an Employee Service Sales Specialist with a proven B2C SaaS sales track record to expand the Employee Service account base, build relationships with decision makers, and deepen Zendesk's impact with existing partners. The role involves positioning Employee Service use cases, collaborating with the sales team across the full sales cycle, delivering ROI analyses, providing subject matter expertise, owning quota attainment, and feeding customer feedback to product development. Qualifications include a BA/BS or equivalent, at least 10 years in HR/IT service and operations management, a minimum of 3 years in Employee Service sales, a strong track record of meeting targets, experience with complex sales cycles and renewals, and an entrepreneurial, collaborative mindset with excellent communication and travel readiness. The position is hybrid, requiring some in-office presence at a local Zendesk office with flexible remote work for part of the week, with the exact schedule determined by the manager. Zendesk emphasizes an inclusive, diverse workplace, may use AI for screening, and provides accommodations for disabilities, along with equal opportunity employment and related rights information.