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Zendesk is seeking an Employee Service Sales Specialist to grow its Employee Service base by building relationships with decision-makers and expanding existing partnerships, in line with Zendesk’s mission to enhance human connections through service. The role involves positioning Employee Service use cases, managing the end-to-end sales cycle with the sales team, delivering ROI analyses, providing subject-matter expertise, ensuring quota attainment, and feeding customer feedback to product development. Qualifications include a BA/BS or equivalent, at least 10 years in HR/IT service and operations, at least 3 years in Employee Service sales, a proven quota-achieving track record, and the ability to navigate complex, multi-month sales cycles. The position requires an entrepreneurial, collaborative mindset, the ability to understand broad HR/IT needs, strong communication skills, travel ability, and a hybrid work arrangement with in-office time determined by the manager. Zendesk emphasizes diversity and inclusion, notes that AI may be used in screening, and provides accommodations for applicants with disabilities as part of its AA/EEO/Veterans/Disabled employer policy.

Zendesk is hiring a Manager of Customer Success to lead up to 10 Customer Success Managers for high and medium touch segments, with the goal of helping customers buy more, stay longer, and advocate for the company. The role blends human talent, technology, and relentless reinvention to build a customer outcomes powerhouse and position Zendesk as a Career destination for Customer Success. Its overarching objectives are to drive strategic adoption and integration of AI-enabled CS tools, maximize team performance and customer outcomes, and cultivate continuous AI fluency within the team. You’ll build and lead a team of Value Architects, own forecasting and portfolio health, lead internal reviews, and drive AI-driven risk management, churn/expansion playbooks, and cross-functional initiatives. The ideal candidate has 9+ years in CS or related roles, 5+ years managing teams, strong data/AI fluency, financial and process engineering capabilities, and a hybrid work arrangement, with Zendesk emphasizing diversity and inclusive hiring.

Zendesk is hiring an exceptional Zendesk Consultant to join its CX Accelerator Team, requiring hands-on Zendesk configuration expertise and the ability to work in a startup-like, agile environment on client engagements typically lasting 4-6 weeks, with travel as needed. The role aims to revolutionize customer experiences via optimized Zendesk implementations, drawing on backgrounds like Assist Consultant, Professional Services Consultant, or tech-savvy Customer Success Manager and prioritizing a customer-centric approach. Key responsibilities include client engagement and discovery, providing guidance on Zendesk best practices, hands-on design and configuration (including integrations with existing systems), coordinating with technical resources, managing projects from inception to delivery, and conducting training and creating documentation. The position also covers continuous improvement, staying current with Zendesk innovations, and travel to client sites as needed, with required qualifications including extensive Zendesk configuration experience and SME knowledge of WEM and/or AI, CRM familiarity, and strong communication, problem-solving, and adaptive skills in an agile environment. The role offers hybrid work with partial on-site requirements, and Zendesk emphasizes an inclusive, growth-focused culture with equal opportunity, diversity and inclusion commitments, and accommodations for applicants with disabilities, while noting AI screening as part of the hiring process.

The CX Manager will join Zendesk's CX Acceleration SWAT to transform customer experiences through optimized Zendesk implementations, leveraging senior-level consulting or customer success backgrounds, and leading discovery, executive alignment, and technical assessments to deliver high-impact solutions. Key responsibilities include relationship building with internal teams and customers, maintaining a customer-centric approach, implementing Zendesk configurations and integrations, providing expert consultations and demos, conducting close-out reviews with executives, coordinating Zendesk resources, and driving continuous improvement. Qualifications require deep Zendesk expertise, at least 5 years of technical experience in complex environments, proven leadership, service management and customer-facing experience, collaborative skills, exceptional communication, CX proficiency, and strong problem-solving. The role offers a startup-like, supportive culture centered on collaboration, a hybrid work model with on-site and remote options, and promising long-term career growth and benefits, all within Zendesk’s commitment to equal opportunity and diversity. Zendesk notes that AI or automated screening may be used in applications and provides information on accommodations and how to request them.

The Senior Solutions Consultant at Zendesk plays a pivotal role in the sales cycle by focusing on artificial intelligence (AI) and its potential to enhance customer and employee experiences. This position requires expertise in AI technologies, such as LLMs and ChatGPT, and the ability to communicate complex ideas to a wide range of stakeholders. Key responsibilities include managing technical engagements, coordinating with various teams, and evaluating the sustainable impact of AI on customer interactions. Candidates should have over five years of presales experience, strong interpersonal skills, and proficiency in web technologies, along with a Bachelor's degree or equivalent experience. Zendesk emphasizes inclusivity in its hiring process and uses AI to screen applications while encouraging diverse participation in the workplace.