The Ampin App
deep insights into the Atlassian community

Zendesk is hiring a Senior SEO Specialist for International Markets to drive organic search across core and select markets (Germany as a core market, plus the UK, ANZ, and Tier 2 markets such as India and Singapore) through content and technical SEO and AI-powered discovery. You will develop market-specific SEO and AEO strategies, surface content opportunities, lead German-language SEO work, plan experiments, and scale successful approaches across markets. You’ll maintain technical SEO health, conduct audits, coordinate with Web and Engineering for implementation, and build AI-powered automations and agentic workflows to scale research, localization, and QA. Requirements include 5+ years of hands-on SEO experience (preferably in SaaS/enterprise), professional fluency in German and English, proven experience in content and technical SEO, AEO and AI-powered discovery, multi-market management, and proficiency with GA4, Google Search Console, Snowflake, and automation tools. Zendesk emphasizes a hybrid work model, commitment to fairness and inclusion, and equal opportunity employment; they may use AI screening in compliance with laws, and accommodations are available for applicants with disabilities.

Zendesk is hiring Digital Inside Sales Specialists to serve as frontline product experts for new and existing customers, joining a new team with training that involves travel to an office before transitioning to a hybrid schedule. The role involves handling high-volume inbound leads across phone, Zoom, chat, and email; resolving inquiries; conducting discovery calls; providing demos; and helping customers see Zendesk's value while meeting SLAs, KPIs, and a shared revenue target. Requirements include 1+ years of sales experience (SaaS experience preferred), excellent written communication in French and English, the ability to work with global prospects, strong organizational skills, and four days in the office per week. The hybrid model combines onsite collaboration with remote work part of the week, with the schedule determined by the hiring manager. Zendesk emphasizes equal opportunity, inclusion and accommodations, notes potential AI screening in hiring, and provides information about EEO rights and disability accommodations.

Zendesk is hiring for a Sales Development role in the EMEA region to drive new business, recruit and coach high-potential talent, and build a strong sales pipeline as part of the company’s growth. The role involves being a key member of the sales team, managing a busy outbound pipeline, prospecting into new accounts and divisions, and generating high-value pipeline from startups to enterprise customers while delivering an outstanding customer experience. Candidates should have at least 6 months in a sales-related role, be customer-centric with SaaS experience preferred, possess a can-do/winner attitude and strong communication, and be fluent in English; a bachelor’s or master’s degree is preferred, with the role operating on a hybrid model requiring time in the Lisbon office. Zendesk presents itself as the intelligent heart of customer experience, offering a hybrid work model that combines in-person collaboration with remote flexibility and a culture of inclusion and growth. The company notes that AI may be used to screen applications, is an equal opportunity employer committed to diversity and inclusion, and provides accommodations for applicants with disabilities, with contact details provided for accommodations and EEO information.

Zendesk's Enterprise ML team uses scalable ML, deep learning, and LLMs to influence business decisions, and the Senior AI Engineer will lead the design and deployment of sophisticated AI systems—emphasizing LLMs and agentic architectures—to translate complex AI concepts into enterprise value. Responsibilities include owning business KPIs (like churn and AI adoption), delivering production-grade LLM apps end-to-end, creating evaluation frameworks and feedback loops, building high-performance Python services, and maintaining data foundations with Snowflake, dbt, and Airflow, while acting as a technical translator for non-technical partners. They seek 3+ years in AI/ML/data science, a BA/BS in CS/DS (advanced degree preferred), a proven track record shipping production intelligent systems, and the ability to influence the product roadmap through user-centric insights and cross-functional collaboration. Candidates should have expertise in architecting and benchmarking LLM-native apps and autonomous agents, strong prompt/context engineering and model evaluation, Python proficiency for AI logic and backend services, advanced SQL, API design, familiarity with Snowflake/dbt/Airflow, and experience integrating AI-native workflows and frontend React. The role offers a hybrid work model with partial onsite collaboration, Zendesk's commitment to diversity, equity, and inclusion and equal opportunity, accommodations for disabilities, and a note about AI screening in hiring; the company invites applicants to explore opportunities worldwide.