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Zendesk is hiring a Sales Development role in the EMEA region to drive new business, manage a busy outbound pipeline, and deliver an outstanding customer experience while targeting startups, unicorns, and enterprise customers. The role involves being a key member of the sales team, generating high-value pipeline, and using innovative prospecting across cold accounts and new divisions of existing Zendesk customers. Requirements include fluency in English and Arabic, at least six months in a sales-related role, a passion for consultative SaaS sales, strong communication, and a hybrid Lisbon-based work arrangement. Zendesk offers a supportive environment with leadership dedicated to development, a buddy system, flexibility between home and office, and necessary tools and resources. The company is committed to diversity and inclusion, notes AI may screen applications, and provides accommodations for applicants with disabilities; the role includes a hybrid onsite schedule determined by the hiring manager.

Zendesk is seeking a Sales Development professional for the EMEA region (hybrid Lisbon) to drive new business, execute the regional strategy, and contribute to Zendesk’s fast-growing customer-support platform. You will manage a busy outbound pipeline, prospect into cold accounts and new groups within existing customers, and generate high-value pipeline across startups, unicorns, and enterprise customers while delivering an outstanding customer experience. The ideal candidate is native Polish with fluent English, has at least 6 months of sales-related experience, a passion for consultative SaaS sales, strong communication skills, a “can-do” attitude, and a bachelor’s or master’s degree is preferred; availability for a hybrid Lisbon work arrangement will be determined by the hiring manager. Zendesk offers a supportive environment with leadership focus, a dedicated buddy system, and flexibility to work from home or the office, with in-office days to be scheduled by the team; the hybrid model includes a rich onsite experience and remote work part of the week. The company is an equal opportunity employer committed to diversity, equity, and inclusion, may use AI for screening, and provides accommodations for applicants with disabilities on request.

Zendesk’s Enterprise Data & Analytics team is seeking a Senior Data Engineer to build curated data products and data warehouse solutions, primarily on BigQuery/Snowflake using dbt, Airflow, and Terraform. Daily responsibilities include collaborating with teammates and stakeholders to define analytics outcomes, serving as a data model subject matter expert, transforming raw data into schemas across domains, building and maintaining ELT pipelines for reliable reporting, and promoting engineering best practices and data quality. Requirements cover 5+ years of experience in complex data pipelines and ETL, strong data modeling/architecture, advanced SQL, experience with Snowflake and dbt, API integrations, and the ability to translate business needs with strong documentation and governance. Preferred qualifications include Snowflake administration, knowledge of modern and classic data modeling (e.g., Kimball, Inmon), experience in multiple business domains, 3+ production dbt projects, and expert Python. The role uses a stack of ELT tools (Snowflake, Fivetran, dbt, Airflow, Kafka, HighTouch), BI tools (Tableau, Looker), and infrastructure (GCP/AWS/Kubernetes/Terraform, GitHub Actions), offers a hybrid work arrangement, and underscores Zendesk’s commitment to diversity, equal opportunity, AI screening policies, and accommodations.

Zendesk is hiring a Product Led Growth Sales Specialist to handle inbound inquiries and engage customers primarily via chat and email, with occasional calls, as a stepping stone into sales, marketing, or product management, and this is part of planned growth in our Digital Segment, working alongside traditional sales. Responsibilities include responding to high volumes of inbound leads and existing customer inquiries, articulating the value of Zendesk solutions, and proactively following up to resolve inquiries while developing product expertise to feed feedback to Product, Revenue Operations, and Advocacy. The role aims to create engaging conversations, establish trust as a trusted advisor, and identify when deeper engagement with an account manager is beneficial, also collaborating with core sales to hand over complex opportunities. Qualifications include excellent written English, a desirable second language, sales experience or a willingness to start in sales, ability to learn tools quickly, strong organization, and the ability to thrive in a fast-paced environment, with in-office work 4 days a week; prior SDR/BDR or other customer-facing roles are advantageous. Zendesk promotes hybrid work, diversity and inclusion, equal opportunity employment, and reasonable accommodations for applicants with disabilities, with an option to contact peopleandplaces@zendesk.com for accommodations and information on EEO rights.

The AI Specialist, Customer Success is a dynamic advisory role focused on helping Zendesk customers realize business outcomes quickly by leveraging Advanced AI Agents, spanning contacts from CXO-level to administrators. Their mission is to drive AI adoption through outcome-driven engagement, partner with the Customer Success organization and other teams to ensure value realization, and work with Customer Success, Professional Services, and Product Development to maximize AI impact. Key responsibilities include proactive health management, accelerating AI adoption, building strong customer relationships, delivering onboarding and ongoing engagement with mutual Success Plans, advocating for customers within Zendesk, coordinating with technical teams, and tracking engagement and account health metrics. Qualifications require at least 3 years in Customer Success/Experience in enterprise SaaS, the ability to demonstrate AI’s business value to technical and non-technical stakeholders, strong multi-tasking and cross-functional influence, and a bachelor’s degree in a related field plus familiarity with customer success tools like Gainsight. Zendesk supports a hybrid work model, emphasizes diversity and inclusion, offers accommodations for disabilities, and is an equal opportunity employer with offices and collaboration opportunities worldwide.

Zendesk’s AI/ML Platform team builds the foundation for all GenAI-powered experiences, and they’re hiring an ML Engineer II to design, implement, and improve core components of Zendesk’s GenAI infrastructure—such as the LLM Proxy, evaluation frameworks, and AI-agent orchestration tools. This is a hands-on role with strong growth potential for someone who wants to deepen expertise in LLM systems and GenAI infrastructure, contributing to LLM Proxy development, benchmarking and A/B testing frameworks, and orchestration for multi-step, tool-using AI agents alongside product and platform teams. Requirements include 2–4 years of hands-on experience developing and deploying ML systems or infrastructure, familiarity with LLM applications and vector databases, cloud and container ecosystems (AWS/GCP/Azure, Kubernetes, Docker), proficiency in Python plus at least one backend language, and comfort with CI/CD and cross-functional collaboration. Preferred qualifications include experience with small-scale ML services, ML observability/evaluation tools, and prompt engineering or fine-tuning workflows, with the tech stack spanning Python, AWS, OpenAI/Anthropic/Google/Llama, and infrastructure like Kubernetes, Docker, Kafka. Zendesk offers full project ownership, meaningful impact, a collaborative team, growth opportunities, flexible hybrid work with remote options, and benefits such as professional development funds, medical insurance, and accommodations for applicants with disabilities.

Zendesk’s AI/ML Platform team builds the foundation for AI-driven customer experiences and is hiring a Senior ML Engineer to lead GenAI infrastructure, including the internal research platform, LLM Proxy, A/B testing, evaluation benchmarking, and agentic workflow orchestration tools. The role involves delivering robust, scalable systems by building LLM benchmarking frameworks, contributing to the LLM Proxy for safe and cost-optimized access to foundation models, and partnering with applied ML, product, and platform teams while implementing monitoring, observability, rate-limiting, and cost attribution. Candidates should have 5+ years in production ML systems, familiarity with core ML infrastructure (registries, feature stores, orchestration, inference serving), understanding of LLM/GenAI platforms, experience with cloud providers (GCP/AWS/Azure), Kubernetes, Docker, distributed systems, and proficiency in at least one server-side language with CI/CD mastery. Preferred qualifications include agentic automation experience and building developer productivity tools; the tech stack features Python, AWS, OpenAI/Anthropic/Google/Llama, Kubernetes, Docker, and Kafka, with the role offering full project ownership, meaningful impact, growth opportunities, and hybrid/remote flexibility. Zendesk emphasizes a diverse, inclusive workplace with equal opportunity, potential AI screening in compliance with policy, and accommodations for applicants with disabilities, along with a hybrid office arrangement and global locations.

This position is for a Senior Backend Engineer at Zendesk AI Agents, working with product managers, AI/ML engineers, frontend developers, and the broader tech team to ship fast, reliable backend features. You'll be part of the Gen3 team—a goal-oriented, multi-agent conversational AI system that reasons, plans, and adapts to user needs in real time, with a focus on scalable self-service onboarding to unify Zendesk AI products. Key responsibilities include maintaining and developing components, architecting complex applications with standard design patterns, delivering high-traffic APIs, anticipating future use cases to design a multi-microservice infrastructure, improving the codebase, and participating in the backend chapter to influence architecture across teams. We’re seeking an experienced, collaborative engineer with strong coding skills and proficiency in Node.js (ES7), MongoDB, and TypeScript, plus microservices experience, the ability to write fast queries, a mentoring mindset, commitment to testing and documentation, and strong English communication with a drive for continuous learning. The interview process includes an initial talent screen, a hiring-team interview, a take-home technical challenge, a technical interview with two developers, and a final interview with leadership; the role is hybrid with in-office and remote work, and Zendesk emphasizes equal opportunity, diversity, and accommodations, including AI screening in line with policy.

This role is a Sales Development position for Zendesk's EMEA region, aimed at driving new business and building a high-potential pipeline through outbound prospecting across startups to enterprise customers. You will be a key member of the sales team, executing on regional strategy, managing a busy outbound pipeline, and using creative prospecting—including social tools—to generate high-value leads and deliver an excellent customer experience. Requirements include a minimum of six months in a sales-related role, a passion for consultative SaaS sales, strong written and verbal communication, English fluency, a degree preferred, and the ability to work in a hybrid Lisbon-based setup. Zendesk offers a supportive culture with a leadership team focused on development, a dedicated buddy to help you get started, and flexible work arrangements plus equipment and tools to enable success. The company emphasizes equal opportunity, diversity and inclusion, AI screening in line with policy, and accommodations for applicants with disabilities, with a hybrid work model that includes in-office time determined by the hiring manager.

Zendesk is seeking a Sales Development professional for the EMEA region to drive new business, manage a high volume of inbound leads, qualify high-value opportunities for Account Executives, and help execute regional sales strategy. The role emphasizes excellent communication to upsell and cross-sell before passing opportunities to AEs, creative problem-solving in a collaborative culture, and a strong drive to overachieve while delivering outstanding customer experiences. You will work as part of a multicultural Europe, Middle East and Africa sales team, with a hybrid schedule that combines weekly in-office presence at the Lisbon site and remote work, as determined by the hiring manager. Requirements include fluency in Italian and English, a passion for consultative sales, relevant business or SaaS experience or degrees, a self-starter attitude, and strong written and verbal communication skills. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI screening, offers accommodations for applicants with disabilities, and aims to provide a fulfilling, inclusive hybrid work experience.

The Technical Account Manager (TAM) at Zendesk partners with customers to craft and implement strategies that enable innovation and exceptional customer and employee experiences, collaborating with agents, admins, IT teams, CX Directors and executives while guiding the client’s team rather than performing implementations. They work with Success, Sales and Premier Enterprise teams to establish relationships across all CX stakeholders, document the customer’s CX ecosystem (use-cases, workflows, configurations, integrations, apps, and compliance) and lead the adoption of Zendesk capabilities to deliver quick wins through demos and standard processes. As owner of the Premier Enterprise offering, the TAM develops and leads a Customer Technical Roadmap with short-, medium- and long-term improvement plans, and conducts weekly operational reviews and value playback with the client, Zendesk and other stakeholders. They orchestrate the use of Zendesk resources (PSE, Assist/TA, Professional Services, Training, Product Managers), coordinate with Premier Support and customer support to ensure robust issue resolution, and advocate for customer needs to accelerate product feedback and feature delivery. The role is hybrid, with partial remote work and a requirement to be in the local office part of the week; candidates should have 7+ years of technical experience (5+ in enterprise), Zendesk knowledge, strong communication, SaaS and API experience, and a proven ability to operate in a collaborative environment, with Zendesk committing to equal opportunity, diversity, inclusion and accommodations, and noting the potential use of AI in screening applications.

Zendesk is seeking a Senior ML Engineer to build scalable ML/AI products that improve customer experience for millions of end users, working with Research Scientists and other engineers. Your daily work includes writing robust production-grade Python code for ML-powered features (like intent detection and sentiment analysis), designing scalable pipelines for large-scale text data (including real-time conversations), productionizing models and LLM-powered services, leading design and architecture decisions, evolving MLOps practices, mentoring juniors, and resolving production issues. Key challenges include enriching conversations with language detection and sentiment analysis, automating interactions and routing across languages and regions, conducting large-scale A/B testing and model evaluation, expanding retrieval and information extraction capabilities, and serving and monitoring large models with low latency. Required qualifications include strong Python software development skills, experience with scalable data processing (Spark, AWS Batch, Airflow), SQL and distributed data modeling, MLOps (CI/CD, model registries, retraining), cloud and microservices (AWS, Kubernetes, Docker), and familiarity with NLP/LLM libraries and production workflows. The role uses a stack including Python and Ruby, AWS, PyTorch, AWS Batch/MetaFlow, data stores like S3, RDS MySQL, Redis, Elasticsearch, Snowflake, Aurora, and deployment to Kubernetes with Docker and Kafka, and it features a hybrid in-office/remote schedule along with Zendesk’s commitments to diversity, equal opportunity, AI screening, and accommodations.

The AI Specialist, Customer Success role at Zendesk is a dynamic advisory position focused on driving customers to business outcomes quickly by leveraging Zendesk's Advanced AI Agents. Its overarching objective is to ensure customers realize value from Zendesk AI across their organization—from CXO level to admins and Product/Dev teams—and to enable Zendesk’s growth through AI-enabled success. Key responsibilities include proactive health management, accelerating AI adoption through outcome-driven engagement, collaborating with Customer Success, Professional Services and Product Development, and maintaining mutual Success Plans with customers. Required qualifications include 5+ years in customer success/experience, fluency in French and English, enterprise SaaS experience, ability to demonstrate AI business value, multi-tasking and program management, and familiarity with customer success tools like Gainsight. Zendesk offers a hybrid work arrangement with in-office days, a commitment to diversity and inclusion, notes that AI may be used to screen applicants, and accommodations are available for applicants with disabilities.

The AI Specialist, Customer Success is a dynamic advisory role focused on helping Zendesk customers realize value quickly from Zendesk’s Advanced AI Agents, engaging with stakeholders from CXO level to administrators and ProdDev teams. Its mission is to drive AI adoption and customer outcomes by partnering with Customer Success, Professional Services, and Product Development, acting as an internal AI expert and business partner. Responsibilities include proactive health management, accelerating AI adoption through outcome-driven engagements and mutual Success Plans, advocating for customers across the Zendesk ecosystem, and delivering prescriptive best practices to link adoption to measurable business value. Qualifications require at least 3+ years in Customer Success/Experience within enterprise tech or SaaS, ability to drive AI adoption and communicate AI value to both technical and non-technical stakeholders, and capability to manage multiple accounts and relationships. The role is hybrid (onsite and remote), Zendesk emphasizes a diverse, inclusive workplace with equal opportunity employment, and notes that AI may be used in screening with accommodations available if needed.

Zendesk seeks a seasoned Senior Product Manager to own the strategy and execution for the Zendesk for Contact Center portfolio, an AI-powered initiative that blends Zendesk’s ease of use with AWS infrastructure. In this role you’ll oversee multiple facets of the product, collaborate with cross-functional teams to design and deliver user-centric solutions, and define success metrics to drive data-informed decisions. You’ll champion the product across teams, work with engineering, design, and QA on ideation, requirements, and delivery, partner with Platform Architects and Advocacy, and coordinate with Product Marketing on go-to-market plans, while communicating the vision and roadmap to leadership. The ideal candidate has 5+ years in technical product management, a strong technical background, Agile experience, data-driven decision-making, the ability to manage competing priorities, and a track record of delivering results on greenfield initiatives with excellent communication skills. Zendesk is an equal opportunity, hybrid-work employer with a global presence and a commitment to diversity and inclusion, and notes that AI may be used to screen applications; more information is available on Zendesk’s careers site.

- Zendesk’s Enterprise Data & Analytics team is seeking a Senior Data Engineer to develop curated data products and maintain the foundation data layer as the single source of truth, primarily building data warehouse solutions in Snowflake/Snowflake or BigQuery using dbt, Airflow, and Terraform in an Agile environment. - Daily duties include collaborating with business partners to define analytics outcomes, serving as the data model SME, implementing the enterprise data warehouse with SQL and dbt, building ELT pipelines with Airflow and Fivetran, and improving data quality and processes to support analytics across customer, finance, product, and sales domains. - Required qualifications include 5+ years of data engineering and data modeling/architecture experience, 5+ years of SQL, 5+ years with cloud columnar databases (Snowflake), 2+ years of production dbt experience, ability to translate requirements into technical solutions, Python or similar programming skills, API integrations, data governance, and root-cause analysis. - Preferred qualifications include Snowflake administration, knowledge of modern and classic data modeling (Kimball/Inmon), domain experience in Finance/Sales/Marketing, 3+ production dbt projects, and expert Python skills. - The role is hybrid with partial onsite work, Zendesk’s commitment to diversity and inclusion, and transparency about potential AI screening; accommodations are provided for applicants with disabilities.

The role supports regional directives and collaborates with the wider partner team and internal cross-functional groups to manage the opportunity pipeline, support marketing campaigns and lead generation, and be accountable for partner-sourced and incremental revenue. Successful candidates will have SaaS/subscription experience, a robust, entrepreneurial mindset, strong critical thinking, and a can-do attitude. Key responsibilities include managing partner-sourced and named account pipelines, recruiting and managing new partner relationships, supporting existing revenue-generating partners, and collaborating across teams to grow knowledge of Zendesk products, generate product enthusiasm, and support quarterly business and partner GTM plans and marketing programs. Requirements include 2+ years in direct or indirect software sales (SaaS preferred), excellent verbal and written communication, proficiency with Google Apps/CRM tools, self-motivation and accountability, flexibility in a fast-paced environment, English plus French or German fluency, and a bachelor’s degree is an advantage. The role is hybrid with onsite and remote work, and Zendesk emphasizes diversity and inclusion, AI screening, equal opportunity hiring, and accommodations for applicants who need them.

Zendesk is seeking a Staff ML Engineer to develop advanced GenAI infrastructure that supports AI-driven experiences for its products used by over 125,000 global brands. The role involves leading the design and optimization of ML platform components, such as model serving and evaluation frameworks, while ensuring alignment with company goals and strategies. Candidates should have over seven years of experience in ML model deployment, familiarity with MLOps practices, and a solid understanding of LLM systems and cloud service deployment. Preferred qualifications include experience in automation and building developer productivity tools. The position offers a hybrid work environment, opportunities for growth, and a commitment to diversity and inclusion.

Zendesk is seeking a Global Engagement Manager to work in either Portugal or Poland, who will be the main point of contact for customers throughout the project lifecycle. The role involves gathering business requirements, designing solutions, and managing project outcomes while collaborating with various stakeholders to ensure exceptional service delivery. Candidates should have experience in delivering support services to enterprise-level customers, particularly in CCaaS environments and AWS, along with strong leadership and communication skills. Zendesk promotes a flexible hybrid work model, requiring employees to be in the office once a week while also allowing for remote work. The company values diversity and inclusion, follows fair employment practices, and utilizes AI for application screening as per their guidelines.

Zendesk is hiring a Lead User Experience Researcher to collaborate with cross-functional teams in creating strategic research plans that enhance user experience. The role involves understanding customer needs through various research methods, leading research initiatives, and documenting user behavior to inform product design. Candidates should possess a portfolio demonstrating mixed research methods, experience in B2B or SaaS environments, and expertise in applied statistics. Responsibilities include executing research projects, mentoring the research team, and advocating for user-centered design. Additionally, Zendesk promotes a hybrid working environment while emphasizing diversity, equity, and inclusion in its workplace practices.

The job description outlines a hybrid work model at Zendesk, where employees work both remotely and in the office, with a flexible schedule determined by the hiring manager. Zendesk aims to enhance customer service through its software, streamlining communication for brands. The company is committed to providing an inclusive and fulfilling work experience while fostering diversity, equity, and inclusion in the workplace. Applicants should be aware that artificial intelligence may be used in the screening process for this position. Additionally, Zendesk offers accommodations for applicants with disabilities or disabled veterans, emphasizing compliance with relevant laws and support for equal opportunity.

The role of an AI Specialist in Customer Success at Zendesk focuses on helping customers achieve business outcomes quickly using their AI solutions. This position aims to drive AI adoption, ensuring customers derive value from Zendesk's Advanced AI Agents while collaborating with various customer stakeholders from administrative to executive levels. Key responsibilities include proactive customer engagement, strengthening relationships, and delivering a world-class customer experience by minimizing time-to-value for AI implementations. The ideal candidate will have extensive experience in customer success, fluency in Spanish and English, and a strong understanding of technology adoption, particularly in AI solutions. The role operates in a hybrid work environment, emphasizing collaboration within Zendesk's global teams while also allowing for flexible remote work.

Zendesk is seeking a Machine Learning Engineering Manager to lead its Machine Learning team, focusing on delivering AI/ML-powered features for its customers. The manager will be responsible for guiding experienced engineers and scientists through the lifecycle of ML projects, improving software delivery, and creating an inclusive working environment. Ideal candidates should have experience managing teams and delivering machine learning projects, alongside strong communication and prioritization skills. The tech stack includes Python, Ruby, AWS, Pytorch, and various machine learning tools, facilitating diverse data management and deployment processes. Zendesk aims to foster diversity and inclusion, offering a hybrid work model, and encourages applicants to understand their rights under employment laws.

Zendesk is actively seeking exceptional sales talent for its Sales Development team, which is key to driving new business across the EMEA region. The role offers initial training and development opportunities for candidates, focusing on consultative sales and a strong customer experience. Ideal candidates should have at least six months of sales experience, a proactive attitude, and the ability to work in a fast-paced environment. Additionally, Zendesk offers a hybrid work model, allowing flexibility between remote work and in-office collaboration. The company values diversity and inclusion and is committed to supporting applicants with disabilities throughout the hiring process.

Zendesk is seeking Sales Development professionals to join their fast-growing EMEA business, offering an excellent training environment to boost career development. The role is essential for driving new business and involves managing an outbound lead pipeline while delivering top-notch customer experiences. Candidates should possess a minimum of 6 months in a related sales role, demonstrate a consultative sales passion, and excel in communication. The position supports a hybrid working model, allowing for a balance between in-office collaboration and remote work. Zendesk promotes a diverse and inclusive work culture, providing accommodations for applicants with disabilities and emphasizing equal opportunity in their hiring practices.

Zendesk is seeking talented individuals for its Sales Development team in EMEA, which serves as a crucial entry point for a career in sales. The company emphasizes on providing top-notch sales training and a supportive environment to help team members excel. Ideal candidates should be native German speakers, fluent in English, and have at least six months of experience in a sales role, particularly within SaaS. The position involves managing an outbound pipeline, generating leads, and ensuring a stellar customer experience while working in a hybrid model. Zendesk is committed to diversity and inclusion, offering reasonable accommodations for applicants with disabilities and prioritizing a fulfilling work culture.

Zendesk is seeking a Senior Campaign Marketing Specialist for a maternity-cover fixed-term contract, focusing on managing Groove sequence requests for sales and marketing teams to enhance engagement and drive revenue growth. The candidate will be responsible for providing strategic feedback on sequence content, ensuring compliance with global standards, and collaborating closely with regional teams to achieve local market goals. The ideal candidate should possess a bachelor's degree, at least three years of relevant experience, and be adept in using AI tools like ChatGPT to improve efficiency. Strong organizational and communication skills are essential, along with a data-driven mindset and experience in sales engagement platforms. This role offers a hybrid working model, allowing for both in-office collaboration and remote work flexibility, emphasizing Zendesk's commitment to employee engagement and inclusivity.

Zendesk is seeking exceptional sales talent to join their Sales Development team, which serves as a key pipeline for the EMEA business. Candidates will receive comprehensive sales training to enhance their skills and accelerate their careers while driving new business and delivering outstanding customer experiences. The role involves managing a busy outbound pipeline, engaging with cold accounts, and prospecting into various businesses, all while demonstrating creativity and a proactive attitude. Ideal candidates should have a minimum of six months of sales experience, strong communication skills, and a passion for consultative sales, with a preference for those with SaaS experience. Zendesk promotes a hybrid work model, encouraging collaboration and connection while offering flexibility for remote work.

Zendesk is seeking a Staff Machine Learning Engineer to join their Machine Learning team, focusing on delivering AI/ML features for their customers. The role involves close collaboration with ML Scientists, leading technical discussions, and developing tools for model management and experimentation. Candidates should have at least 5 years of experience in large-scale application development, fluency in Python or Ruby, and a background in machine learning products or MLOps. Preferred qualifications include experience with Airflow, Metaflow, LLM evaluation tools, and familiarity with SQL or DBT. Zendesk embraces a hybrid work model that combines in-office collaboration with remote flexibility, and is committed to fostering diversity and inclusion in their workplace.

Zendesk is seeking a Workplace Experience Operations Coordinator to join their expanding team responsible for enhancing the day-to-day experiences of employees. The ideal candidate should be an organized multi-tasker with strong communication skills, able to adapt to a dynamic work environment, and committed to providing excellent customer service. Key responsibilities include managing front desk operations, coordinating in-office events, overseeing the cleanliness and safety of workspaces, and maintaining office logistics such as seating arrangements and inventories. The preferred applicant should have at least two years of relevant experience, project management skills, and proficiency in tools like Google Suite. Zendesk promotes a flexible work culture and is committed to diversity and inclusion, welcoming applicants from all backgrounds.

Zendesk's ZAP team is looking for a Senior Data Engineer to support CRM data solutions and enhance customer support tools. The role involves designing scalable data models, developing and maintaining ELT pipelines, optimizing SQL-based data models, and contributing to the team's technical vision. Candidates should have over five years of experience in data engineering, strong SQL skills, experience with dbt, and knowledge of cloud databases. Preferred qualifications include SnowPro Core certification and familiarity with Lean/6 Sigma principles. The job offers a hybrid working model, emphasizing collaboration in the office while allowing remote flexibility, and Zendesk is committed to diversity and inclusion in hiring practices.

Zendesk aims to enhance customer experience through their products used by over 125,000 global brands. They are seeking a Staff Machine Learning Scientist to lead the development of advanced ML/AI models to support customer service teams, focusing on solving complex challenges like language detection and automated interactions. This role involves defining research agendas, mentoring scientists, and collaborating with engineering teams to ensure scalable solutions. Key qualifications include an MSc or PhD in a related field, a strong background in ML/AI, and proven leadership skills. Additionally, Zendesk promotes a hybrid work environment, offers a commitment to diversity and inclusion, and seeks to accommodate applicants with disabilities.

Zendesk is seeking a Machine Learning Engineering Manager for its AI Copilot team, focusing on delivering AI/ML features for its customers. The role involves leading and mentoring a team of Machine Learning Engineers and Scientists, enhancing software delivery, and fostering an inclusive work environment. Candidates should possess experience managing teams, expertise in machine learning project delivery, and strong communication and prioritization skills. Preferred qualifications include experience with ML operations and tools related to large language models, SQL, and DBT. The position supports a hybrid work model, allowing a mix of in-office collaboration and remote work, and emphasizes diversity and inclusion within the workplace.

Zendesk is seeking a highly technical Senior Product Manager to enhance the customer experience (CX) through innovative software and AI technologies. The role focuses on automating routine tasks to improve agent efficiency and customer satisfaction, with responsibilities including defining the product roadmap and collaborating with cross-functional teams. Candidates should have over four years of product management experience, strong prioritization skills, and a proven track record in building AI-powered features. Zendesk emphasizes a supportive and inclusive work environment, offering hybrid work flexibility and opportunities for professional growth. The company is committed to diversity, equity, and inclusion, ensuring fair treatment for all applicants and employees.

Zendesk is seeking a Principal Product Designer in Lisbon, Portugal, to lead product innovation for their AI-driven Zendesk Copilot. This role involves driving high-impact design initiatives, aligning design strategies with business goals, and enhancing human-centered design practices. The successful candidate will have a strong background in product design, mentorship experience, and a systems-thinking approach to complex challenges. Responsibilities include shaping product experiences, leading cross-functional collaboration, and ensuring design excellence. The position offers a hybrid work environment, emphasizing both in-person collaboration and remote flexibility, while Zendesk prioritizes diversity, equity, and inclusion in its hiring practices.

The job of a Senior Services Consultant at Zendesk involves leading the technical delivery for customers, ensuring that implementations are aligned with business goals. Key responsibilities include providing technical expertise, designing solutions, configuring services in AWS, collaborating with cross-functional teams, and conducting client training sessions. Candidates should have at least three years of experience in customer-facing roles, cloud-based solution deployment, and AWS environment implementation, along with strong programming skills in languages like Python. The position offers a hybrid work model, allowing for both in-office and remote work, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace. Overall, the role requires a passion for building contact center solutions and effective communication skills.

Zendesk is seeking an Engineering Manager to lead the AI/ML Platform team, which is essential for enhancing customer experience through AI-driven applications for clients like Airbnb and Uber. The manager will oversee the development of infrastructure for Large Language Model (LLM) applications, including an LLM Proxy and related tools, while ensuring that projects align with the company's strategic goals. They will work closely with various stakeholders to enhance software delivery, service reliability, and maintain strong engineering practices focused on observability and security. Candidates should possess experience in managing engineering teams within the ML/AI domain, and have a solid understanding of LLM systems and ML platform components. Zendesk offers a flexible working environment, opportunities for professional growth, and promotes diversity and inclusion within the workplace.