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The job is for a Senior Software Engineer on Zendesk's Workforce Management Integrations team, building scalable integrations that connect Zendesk WFM with third-party systems to enable data-driven, efficient support worldwide. You will own the full SDLC for multi-developer projects, lead squad initiatives, collaborate with product managers and customer-facing teams, translate business needs into technical solutions, and proactively address technical debt while maintaining high standards of performance and reliability. Basic qualifications include 5+ years in backend or integration engineering, strong skills with Go (and Go tests), Docker, PostgreSQL and MySQL, AWS, Kafka, and REST API integrations, plus solid testing and English communication within Agile/Scrum. Preferred qualifications include PHP, ClickHouse, monitoring/observability tools (Datadog, Sentry), and CI/CD tooling (GitHub Actions, Jenkins, Spinnaker), along with any prior experience with Workforce Management tools. The position is in Poland with a base salary range of zł257,000 to zł385,000, potential bonuses and benefits, a hybrid work arrangement requiring some in-office time, and Zendesk’s commitment to diversity and fair hiring practices, including AI screening and accommodations if needed.

Zendesk is seeking a Security Analyst to join its global Security team, focusing on automations and the overlap between compliance and technical skills in a leading SaaS that powers billions of conversations for over 100,000 brands. The role is multifaceted, requiring technical expertise and collaboration across technical and non-technical teams on short- and long-term projects, with responsibilities including automating processes, conducting comprehensive product security reviews, and handling reporting and data analysis, as well as advising across Legal, Engineering, Product, and GRC. Requirements include a desire or ability to automate (proficiency in Python or similar, experience with integrations and low-code/no-code tools), solid security fundamentals, ability to lead cross-functional initiatives, strong interpersonal communication, and familiarity with SaaS multi-tenant cloud environments (AWS preferred; Azure/GCP helpful). The Poland annualized base salary for this position is zł137,000 to zł205,000, with actual compensation based on experience and capabilities and potential bonuses or benefits. The role features a hybrid work arrangement with in-office presence part of the week, and Zendesk emphasizes diversity, equal opportunity, AI screening of applications, and accommodations for applicants with disabilities.

The Renewals Representative role at Zendesk (0–2 years experience) supports the Renewals team in ensuring smooth, timely, customer-centric contract renewals for Zendesk’s SaaS offerings, focusing on admin support, cross-functional coordination, and growing renewal strategies. Key responsibilities include tracking renewal dates in CRM (e.g., Salesforce), sending renewal notifications and follow-ups, assisting with quotes and contract documentation, coordinating with Sales, Customer Success, and Legal, maintaining renewal pipeline visibility, and addressing customer inquiries via the ticketing system while helping with check-ins and feedback collection. Core competencies and qualifications include a foundational understanding of Zendesk’s products and renewal policies, relationship management and cross-team collaboration, strong communication and conflict resolution skills, basic analytical abilities for forecasting, negotiation know-how, a bachelor’s degree or relevant experience, attention to detail, CRM familiarity (Salesforce a plus), and a customer-first mindset with eagerness to learn. The role is hybrid, requiring some in-person time at a local office with the specific schedule to be determined by the hiring manager, and the Poland base salary is zł118,000–zł178,000 per year, possibly accompanied by bonuses or incentives. Zendesk emphasizes an inclusive, diverse workplace, notes AI screening may be used, provides information about accommodations for applicants with disabilities, and invites candidates to explore Zendesk’s global career opportunities.

The Krakow-based Product Manager - Omnichannel Routing at Zendesk will shape and own an evolving routing product, aiming to improve operations and decision-making in a fast-paced, agile environment. You will define the product roadmap, prioritize features, and work with engineers, designers, product marketers, and customers to deliver cross-functional projects that bring AI-powered routing capabilities with ease of use. The role involves meeting customers, analyzing product data, researching competitors, and synthesizing insights to communicate a compelling vision that aligns customer needs with market trends and Zendesk’s business goals. Basic qualifications include 2+ years of product management in an agile setting, strong problem-solving, ability to balance long-term strategy with incremental value, deep market/customer understanding, excellent written communication, data-driven decision-making, and a hunger for learning; preferred qualifications include experience in Customer Experience and backgrounds in design, engineering, or data analysis. Zendesk is an equal opportunity employer with a hybrid work model, Poland base salary range zł240,000–zł360,000 (plus potential bonuses), commitments to diversity and inclusion, and accommodations for applicants with disabilities, with AI possibly used to screen applicants.

The Renewal Manager in Krakow, Poland will help Zendesk customers align their subscriptions with current and future service needs by partnering with Customer Success and Sales to maximize value and identify expansion opportunities while monitoring overall account health to reduce churn. Responsibilities include leading renewal negotiations to optimize term length and minimize discounts, qualifying expansion opportunities, identifying high-risk customers, partnering with CS and Sales to build save plans for at-risk accounts, maintaining an 87% GRR renewal rate, ensuring timely renewals, and managing the end-to-end renewal process and Salesforce opportunities. The role requires at least 3 years of renewal and account-management experience, proficient English, French or German preferred, excellent phone presence and interpersonal skills, and experience negotiating SaaS contracts and pricing. It is a hybrid role with required in-office presence part of the week in Krakow; Zendesk emphasizes collaboration, learning, and inclusion, with a stated commitment to diversity and equal opportunity. The annual base salary ranges from zł114,000 to zł170,000, with potential bonuses and benefits, and Zendesk provides information about accommodations for applicants with disabilities and the EEO policy.

Zendesk is hiring a Revenue Operations-focused professional to optimize quote-to-cash processes, primarily CPQ and Zuora with an emphasis on usage-based pricing, by collaborating across RevOps, IT, Growth & Monetization, Sales, and Product and leveraging data and AI for decision-making. The role is responsible for end-to-end project ownership, change management for pricing and system updates, designing training (including AI/automation), developing KPIs, documenting workflows for quoting/billing/provisioning, and supporting product launches and continuous improvement efforts. Qualifications include a bachelor’s degree in a related field, 3+ years in finance support or operations/training, proficiency in G-Suite and Zoom with familiarity in Salesforce/Zuora, strong written and verbal communication, analytical skills, a proactive self-starter mindset, and experience working with remote/global teams. Compensation in Poland ranges from zł109,000 to zł163,000 base, with potential bonuses or incentives, and the role is hybrid with required in-office time determined by the hiring manager. Zendesk emphasizes an inclusive, hybrid work culture, notes that AI may be used to screen applications, and commits to equal opportunity employment and accommodations for applicants with disabilities.

Zendesk is seeking a Senior Program Manager, Product Development - AI to define and execute a roadmap for an integrated, scalable Customer and Employee Service platform, collaborating with Product Management, Engineering, and multiple AI teams. The role involves leading company-wide programs with cross-functional stakeholders across geographies, maintaining momentum for new products and releases. Responsibilities include guiding quarterly planning, aligning dependencies, identifying and mitigating risks, owning regular status reporting, and facilitating meetings and ceremonies while building strong cross-team partnerships. Ideal candidates have experience delivering large-scale software programs, solid AI knowledge, familiarity with agile tools (Jira, Confluence, Trello, Kanban), risk analysis, and the ability to manage several global programs simultaneously. The Poland annualized base salary range is zł211,000 to zł317,000, with potential bonuses/benefits and a hybrid work arrangement, and Zendesk emphasizes diversity, equal opportunity employment, and accommodations for applicants.

Zendesk is seeking a Senior DevOps Engineer to join their Edge Engineering team in Europe, responsible for managing critical services that handle billions of user interactions daily. The position offers a salary range of PLN 235,000.00 to 353,000.00, along with potential annual bonuses, a hybrid work model requiring one day in the office per week, and additional perks like recharge days and in-office benefits. Candidates should have over five years of experience in a DevOps role with expertise in technologies such as Go or Python, HTTP, TLS, and cloud platforms like AWS. The role emphasizes collaboration within a team of experienced engineers, encourages proactive problem-solving, and requires familiarity with modern deployment practices and tools like Kubernetes and Terraform. Zendesk prioritizes diversity and inclusion in hiring, applying AI in the recruitment process, and is committed to providing reasonable accommodations for individuals with disabilities.

Zendesk is seeking a Senior Product Manager to develop IT Asset Management features to enhance its ITSM workflows. This role will involve understanding customer needs and collaborating with engineering and design teams to create impactful software capabilities within the Employee Service initiative. The ideal candidate should have over five years of product management experience in an agile environment, a strong customer focus, and the ability to communicate effectively with various stakeholders. Responsibilities include defining product roadmaps, conducting market research, and ensuring a customer-centric approach to design. The position offers a hybrid work model, competitive salary, and encourages diversity and inclusion in the workplace.

Zendesk is hiring a Senior Software Engineer for its Engineering & Integration Shared Services team, offering a salary range of PLN 235,000.00 to 353,000.00, along with potential annual bonuses and a hybrid work model requiring office attendance one day a week. The role involves designing, developing, and implementing software solutions and integrations while participating in Agile Scrum processes and collaborating on innovative AI-driven projects. Candidates should have over five years of experience in backend or integration engineering, advanced Java skills, and familiarity with cloud technologies, SaaS integrations, and testing methodologies. Zendesk emphasizes a commitment to diversity and inclusion in the workplace, encouraging all qualified individuals to apply.

Zendesk is looking for a Senior Operations Manager to strengthen collaboration and efficiency within its Product Development team, particularly working alongside the VP of AI Agents and Knowledge products. The role entails operationalizing and scaling hiring processes to support organizational growth, with a focus on streamlining product development efforts and enhancing team performance. The ideal candidate should possess experience in B2B SaaS, AI/ML, or enterprise software development, and have a track record of improving product quality and velocity. Key responsibilities include collaborating with leadership to identify inefficiencies, implementing scalable workflows, and leading initiatives for team health and performance. This position offers a hybrid work experience, emphasizing in-office collaboration while providing remote flexibility, and is part of Zendesk's commitment to diversity, equity, and inclusion in the workplace.

The job position at Zendesk involves assisting customers in optimizing their subscription services and ensuring alignment with their current and future needs. Responsibilities include negotiation of contract renewals, identifying expansion opportunities, and managing a high renewal rate, all in collaboration with Customer Success and Sales teams. Candidates should have over two years of experience in customer account management, excellent communication skills, and proficiency in English, with fluency in French or German preferred. The annual salary for this role in Poland ranges from zł114,000.00 to zł170,000.00, with additional potential for bonuses and benefits. Zendesk promotes a hybrid work environment and emphasizes its commitment to diversity, equity, and inclusion in hiring practices.

Zendesk is seeking a Senior Software Engineer to enhance the control plane supporting their Edge services, impacting over 100,000 customers. The role involves developing and deploying microservices, improving user experience, and ensuring the reliability and security of systems. Candidates are required to have experience with Go or Python, a strong background in distributed systems, and a solid understanding of network protocols. Preferred qualifications include familiarity with containerization technologies, observability tools, and cloud platforms. Zendesk values teamwork, offers competitive benefits, is committed to diversity and inclusion, and supports a hybrid work model.

Zendesk is seeking a dedicated software engineer to join their Contact Center team, focusing on enhancing the Voice product's functionality and integrations. The ideal candidate will be involved in all phases of the software lifecycle, including design, implementation, testing, and deployment, while taking ownership of features and bug fixes. Applicants should have experience with JavaScript (React) and either Ruby/Rails or Golang, along with strong communication and collaboration skills. Zendesk promotes a hybrid work environment that encourages onsite connection and remote flexibility, with an emphasis on diversity, equity, and inclusion in the workplace. The position offers a competitive annual salary range in Poland, alongside potential bonuses and benefits based on experience and capabilities.

Zendesk is launching a new IT Asset Management (ITAM) product aimed at enhancing enterprise-scale asset tracking and compliance-focused IT workflows. To support this initiative, they are establishing an ITAM Integrations team that will focus on developing a platform connecting external IT asset management systems to Zendesk's ITAM, optimizing data synchronization and automation. The company seeks a Senior Software Engineer with experience in backend or full-stack development, particularly in integration architecture and scalable data processes, to help build and scale this platform. Responsibilities will include designing enterprise-grade integration workflows, implementing event-driven architectures, and collaborating with cross-functional teams to define integration standards. The position offers a hybrid work culture, competitive salary, and opportunities for growth within a strategically important new product for Zendesk.

Zendesk's Threat Prevention Engineering team is seeking an experienced security engineer to develop creative, scalable security solutions within a cloud-based environment tailored for SaaS operations. Daily responsibilities will include designing and implementing advanced threat prevention infrastructure, integrating security technologies, and collaborating with various teams to enhance cybersecurity practices. Applicants should possess at least 5 years of relevant security experience, strong programming skills, and a solid understanding of AWS products. Preferred qualifications include security and cloud-based certifications, as well as experience with modern AI solutions in security contexts. The position offers a hybrid work environment and an annual salary range in Poland of zł235,000.00 to zł353,000.00, along with additional incentives.