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Zendesk is hiring an EMEA Tax Manager in Ireland as an individual contributor reporting to the EMEA Tax Director to lead and scale the regional tax function, focusing on compliant, timely reporting and governance across EMEA with technology-enabled workflows. The role includes leading EMEA corporate tax compliance, coordinating with internal partners and external advisers, managing R&D tax-credit claims in Ireland, Poland, and Portugal, and supporting regional tax accounting, transfer pricing, and cross-border matters such as Pillar Two and CbCR. Additional responsibilities involve handling tax authority inquiries and audits, indirect tax matters, and tax workstreams for acquisitions, restructurings, and cash repatriation, while strengthening controls and exploring automation and AI to improve efficiency. Candidates should have 7+ years of corporate/international tax experience (including 3+ years in-house), a qualifying tax credential (e.g., AITI/CTA), strong Irish tax knowledge, and experience with tax accounting, TP, and cross-border reporting, plus comfort with tax technology and data quality. Preferred qualifications include prior Big Four experience, R&D tax-credit experience in Ireland/Poland/Portugal, knowledge of Pillar Two/CbCR/e-invoicing, and experience applying AI and automation in tax workflows; Zendesk also notes its commitment to diversity and that AI may be used to screen applicants, while supporting a hybrid, inclusive work environment.

Zendesk is hiring an Account Executive for the UK & Ireland to drive AI-powered customer and employee experience solutions, building a pipeline through outbound prospecting, research, referrals, events, and targeted engagement. You will own the full sales cycle—from initial prospecting and negotiations to closing—serving as a strategic advisor to C-Suite and VP executives on the transformative value of Zendesk’s AI platform and opportunities for cross-sell. Requirements include at least 4 years of B2B SaaS/AI sales, experience managing end-to-end deals in the UK/Irish market, the ability to influence executives, and proficiency with Salesforce, Clari, and Gong, plus a solid understanding of AI/ML and Generative AI. The role emphasizes using data insights and adoption history to prospect new clients, improve conversion, and increase retention and expansion, with travel as needed. Zendesk offers a hybrid work environment, a commitment to diversity and inclusion, and is an equal opportunity employer that may use AI screening for applicants, with accommodations available for disabilities.

The Associate Success Manager, Onboarding Scaled — German Speaking, supports new Zendesk customers through their early onboarding journey, focusing on German-speaking markets and using a mix of human guidance, digital resources, Success Plans, and cross-functional coordination to help customers activate their solution and build confidence. This role is part of Zendesk’s Scaled Onboarding motion, designed for customers who benefit from a structured, efficient, and digitally supported onboarding experience, guiding them from understanding products and goals to completing foundational setup milestones and moving toward go-live and early adoption. Key responsibilities include conducting onboarding kickoff calls and progress reviews in German and English, driving engagement through structured outreach and follow-ups, building onboarding Success Plans aligned to purchased products, tracking milestones, identifying blockers, and ensuring smooth handoffs to post-onboarding teams, with support across Zendesk products and AI readiness as appropriate. The role aims to increase early customer activation and onboarding take rate in German-speaking markets, reduce no-response risk, accelerate time to first meeting, and drive go-live at 30/60 days by scaling the onboarding motion through digital and human touchpoints. Required qualifications include fluency in German and English, being based in or able to work from Dublin 2x/week, 1–3+ years in a relevant customer-facing role, strong communication and organizational skills, and experience managing a high-volume portfolio with CRM/CS platforms; preferred qualifications include experience with Zendesk or CX/SaaS platforms, Gainsight, Salesforce, Gong, Journey Orchestrator, and additional European language skills.

The role is to design and scale AI-first Zendesk customer-service architectures, translating business goals into scalable solutions and leading customers from discovery through adoption. You’ll lead AI solution architecture, adoption enablement, technical discovery, customer advisory, implementation leadership, and cross-functional collaboration to extend Zendesk with APIs, apps, automation, and custom integrations. The overarching objective is to accelerate time-to-value by delivering measurable improvements in containment, deflection, productivity, resolution speed, customer satisfaction, and operational efficiency, acting as the customer’s AI technical architect. Required qualifications include 5+ years in architecture or related fields, production AI/ML experience, experience with AI-powered service tools and APIs, SaaS/enterprise CX environments, strong discovery leadership, and fluency in English and German, plus a bachelor’s degree and willingness to work in a hybrid model across time zones. Preferred qualifications include SaaS Professional Services experience, familiarity with Zendesk or other CX platforms, knowledge of CX AI concepts, PoC design, project management, programming in common languages, relevant certifications, and the company’s note on equal opportunity with potential AI screening in the hiring process.