Zendesk is seeking a Principal Technical Program Manager in Product Development to lead multiple cross-functional, complex AI Agent programs that deliver measurable business outcomes and support Level 1–3 OKRs, with an end-to-end view of value creation and proactive risk mitigation.
The role requires translating strategy into executable plans, driving the narrative with senior leaders, and ensuring high-quality, predictable delivery through governance, change management, and stakeholder alignment across a globally distributed team (EMEA, APAC, AMER).
Responsibilities include leading concurrent programs end-to-end, initiating and governing programs from kickoff through operationalization, driving OKR delivery, identifying cross-functional dependencies early, and facilitating decision-making with executive presence and clear updates.
Basic qualifications include significant experience leading complex software/engineering programs, the ability to independently manage multiple cross-functional programs, strong planning, risk management, and change control, plus proficiency with AI-enabled delivery, data analytics, and tools like Jira/Confluence; preferred qualifications include scaling processes, mentoring others, aligning roadmaps, and partnering with Directors/VPs on OKRs.
Zendesk emphasizes hybrid work, equal opportunity and diversity, candidate privacy and AI screening policies, and accommodations for applicants with disabilities, with contact information provided for accommodations.
