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Zendesk seeks a strategic, hands-on Vice President of HR Business Partnering to lead the global people strategy, reporting to the Chief People Officer, ideally based in San Francisco but open to exceptional talent nationwide with quarterly or more travel. In this role you’ll lead a high-performing global HRBP team, serve as a trusted advisor to senior leaders on organizational effectiveness, talent strategy, performance and succession, and translate business plans into integrated workforce strategies including headcount planning, skills needs, location strategy, and org design. You’ll lead Employee Relations, partner with Talent Acquisition, Total Rewards, People Operations, Legal, and Finance to deliver cohesive, business-aligned talent solutions, guide change efforts, and use data and approved AI tools to anticipate risks and scale services, while fostering an inclusive culture. Basic qualifications include 15+ years in HR with 10+ in HRBP roles and 7+ years leading global HR teams, plus experience partnering with executive leaders in product/engineering/sales within a global tech or SaaS company, and deep expertise in org design, workforce planning, coaching, and change management; preferred qualifications include experience in high-growth SaaS/AI environments with 2,000+ employees, transformation experience, analytics and automation, data governance, and a hybrid global working environment across NA/EMEA/APAC, with AI literacy required. The US base salary range is $256k-$384k with potential for bonus and incentives; Zendesk emphasizes a hybrid work model, equal opportunity and DEI commitments, and accommodations for applicants with disabilities.

Zendesk is hiring a principal individual contributor in IT Engineering to build and advance the Identity and Access Management (IAM) function for human and agent identities, combining engineering, architecture and business systems analysis with strong communication and stakeholder management. You will design, build, test and operate complex IAM solutions across identity lifecycle automation, authentication, provisioning, integrations and access governance, applying SAML, OpenID Connect, OAuth 2.0 and SCIM, and you will build automation with APIs, scripting, version control, automated tests and infrastructure as code while establishing service ownership, engineering standards, operating practices and a prioritized roadmap. Key domains include architecture, identity strategy, governance, reliability, discovery and acceptance testing, with an emphasis on turning ambiguous business needs into clear requirements, documenting design decisions, evaluating trade-offs and resolving cross-team conflicts. Requirements include hands-on delivery of IAM solutions with deep technical expertise in identity lifecycle, authentication, provisioning and access governance, plus experience shaping architecture across interconnected identity platforms and strong business analysis, communication and coaching skills to influence across teams. The role offers a US base salary range of $193,000 to $289,000 with potential bonus and benefits, and Zendesk highlights its hybrid work model, commitment to diversity and inclusion, equal opportunity and accommodations for applicants, including AI may be used to screen applications.

Zendesk is seeking a Workplace Experience Operations Coordinator to join the Workplace Experience Team and help keep day-to-day office operations running smoothly while delivering excellent employee service. Core duties include managing the front desk and ticketing, coordinating in-office events, handling vendor and facility management, maintaining safety and cleanliness, and supporting space planning and internal communications. Requirements include a minimum of 2 years in Facilities/Office Coordination/Management, strong communication and project-management skills, proficiency with Google Suite, and the ability to multitask with minimal supervision; preferred qualifications include a relevant degree, light furniture assembly experience, and familiarity with Building Management Systems. The role is Monday through Friday, 8:00 am–5:00 pm with occasional overtime, offering a base pay of $20.19–$29.81 per hour and potential bonuses or benefits depending on location and experience. Zendesk promotes a hybrid, inclusive workplace, is an equal opportunity employer, may use AI for screening, and provides accommodations for applicants with disabilities.

Zendesk is seeking a Commercial Account Executive to grow the commercial base and close deals in the SaaS space by leveraging AI-driven insights and building trusted customer relationships. You’ll drive top-line revenue by acquiring new commercial customers, using AI analytics for prospecting, retention, and cross-sell/up-sell, managing a robust pipeline, and traveling regionally and nationally as needed to deliver solutions. Qualifications include a BA/BS or equivalent, at least 3 years in B2B SaaS sales or solution engineering, experience closing complex value-centric deals, the ability to engage VP/C-suite, and proficiency with AI/digital tools like Salesforce, Outreach, and Clari. The role emphasizes data-driven decision making, ROI-based value articulation, executive sponsorship, cross-functional collaboration with Solutions Engineers and AI Specialists, and staying ahead of AI market trends to shape deals and roadmap. Compensation includes US OTE of $191k-$287k with a 50/50 base/commission split, potential bonuses, a hybrid work model, and Zendesk’s commitment to equal opportunity, diversity, and accommodations, noting that AI screening of applications may be used per policy.

Zendesk is hiring a Senior Backend Engineer to own the data layer powering its AI products, building and scaling integrations and analytics infrastructure to turn raw support data into automated recommendations. You’ll design and maintain platform connectors (ETL), extend the Discover insights engine, run resilient data pipelines (real-time webhooks, incremental sync, reindexing), and build scalable search indices for full-text, vector, and hybrid search while addressing multi-tenant isolation and security needs. You’ll collaborate with product, ML, and design teams to convert analytics outputs into reliable, explainable customer-facing metrics and recommendations. Basic qualifications include 3+ years of backend experience (Python, FastAPI), production experience with MongoDB, Elasticsearch/OpenSearch, and Redis, and knowledge of distributed job processing; preferred qualifications include ETL/orchestration tools, NLP pipelines or production RAG systems, and multi-tenant SaaS/webhook security. The US base salary ranges from $145,000 to $217,000 with potential bonuses/benefits, and Zendesk highlights a hybrid work model, AI screening guidelines, and a commitment to equal opportunity, diversity, and accommodations for applicants.

Zendesk is hiring for a software sales role that is a pure hunting position, aligned with its AI-driven mission to power exceptional customer experiences in North America, with collaboration across sales, product, marketing, and other internal teams. You will identify, qualify, and develop opportunities by engaging with prospects, building a high-value pipeline through strategic and targeted outbound prospecting across SMB, Commercial, and Enterprise accounts. Responsibilities include creating personalized messaging, researching target companies (10Ks, 10Qs, news), and ensuring a top-quality customer experience throughout the sales cycle. Requirements include 2+ years in a sales-related role with business development experience across SMB/Enterprise/Commercial, excellent communication and organizational skills, a self-starter mindset, and proficiency with Salesforce, Zoominfo, Outreach, 6sense; a Bachelor's degree is preferable. Compensation includes US OTE $36.54-$54.81 with 70/30 base/commission, potential bonuses/benefits, and a hybrid work model requiring some in-office presence; Zendesk is an equal opportunity employer and may use AI screening while offering accommodations for applicants with disabilities.

The role is Lead CIO operations and organizational enablement, acting as a trusted partner to the VP, CIO Strategy, Operations & Architecture, and turning strategy and change into coordinated execution across the CIO organization. It spans executive operations, strategy execution, change management, and communications leadership, including managing executive calendars, meetings, agendas, decisions, and follow-through, while responsibly using AI and automation to accelerate work. It also leads CIO-wide communications strategy and delivery, translates complex topics for diverse audiences, coordinates across CIO functions, and maintains a forward-looking communications calendar and feedback loops. The position requires strong executive presence, change management experience, AI fluency, global/workforce adaptability, a bachelor’s degree, English-native level (Spanish a plus), and is based in Austin, TX with 10-15% travel, supporting the CIO organization across functions and geographies. Success is measured by clear, timely, coordinated CIO communications; well-prepared leaders; understanding and adoption of major changes; AI-enabled workflow improvements; with a US base salary of $139k-$209k plus bonuses, and Zendesk’s commitment to inclusion and accommodations.

Zendesk is hiring a Director of Global Employee Relations to transform ER from a reactive function into a proactive center of excellence with a truly global remit. The role drives transformational change, builds real-time ER analytics, fosters continuous improvement, aligns ER efforts with People and business strategies, and leads or guides complex investigations. It also provides advice on internal investigations, performance management, harassment, discrimination, reductions in workforce, and unfair dismissal, while ensuring compliance across Zendesk’s global locations. Candidates must have extensive global ER and labor law experience, knowledge of international labor practices, exceptional interpersonal skills, strong judgment and discretion, and an independent, proactive, strategic work style. The team is distributed globally with a hybrid work model, and the US base salary range is $202,000 to $302,000 with potential bonuses and benefits, with Zendesk committed to equal opportunity and diversity.

Zendesk is seeking an AI-forward Manager, SMB Sales to lead Account Executives and drive revenue for new business and expansion, using AI, data, and strategic insight to scale exceptional SMB experiences. You will lead, coach, recruit, onboard, and mentor a high-performing team, set quotas, manage high-velocity cycles, and develop strategic customer roadmaps and AI-powered ROI cases. You will identify expansion, upsell, and renewal opportunities, partner with Solutions Engineers, Product, and Marketing to co-design differentiated solutions, and run forecasts, pipeline reviews, and dashboards. Required: extensive SaaS or customer-support sales leadership experience with a track record of 100%+ quota attainment, ability to use AI tools and predictive analytics, cross-functional collaboration, strong coaching and forecasting skills, BA/BS, and willingness to travel. US annualized OTE ranges from $170k to $254k (50/50 base/commission), with potential bonuses; Zendesk supports hybrid work, is an equal opportunity employer, and may use AI for screening with accommodations available.

Zendesk seeks a Director of Contact Center Platform Architecture to lead a global, hands-on solutions architecture team focused on customer experience, cloud contact centers, and AI, working directly with enterprise customers and senior executives. You will lead and grow a distributed team, set technical direction across AWS, Amazon Connect, Zendesk, and enterprise systems, and ensure security, reliability, integration, and maintainability while staying hands-on with key opportunities. You’ll guide customer engagements, translate architecture decisions into credible solutions, and represent the team in executive meetings, industry events, and with analysts, collaborating across Sales, Product, Engineering, Customer Success, Services, Partners, and Marketing. The role also emphasizes building strong partner relationships (notably with AWS), coordinating joint priorities, and continuously improving team operations with reusable architectures and field insights. Required qualifications include 10+ years in solutions architecture or related roles, 5+ years of people leadership, deep AWS and Amazon Connect experience, CCaaS knowledge, and experience presenting to C-level audiences; preferred include globally distributed teams, relevant certifications, and experience with AI, automation, and workflow management. The position offers a US on-target earnings range of $317,000–$475,000 (70/30 base/commission) with a hybrid work model, and Zendesk commitments to fairness, diversity, and accommodating applicants with disabilities.

Zendesk is hiring a Vice President, Total Rewards to lead the global compensation, benefits, accommodations, and HR compliance functions, and to define a holistic total rewards strategy powered by automation and AI to attract, retain, and reward talent. Key duties include designing competitive compensation, equity, and benefits programs, administering executive pay, driving AI/analytics to automate analysis and surface pay equity insights, and simplifying operations while scaling support. The role also requires presenting to executive leadership and the Board on strategy and progress, mentoring the Total Rewards team, and owning governance and a roadmap to scale with automation and AI. Candidates should have 12+ years of HR with deep Total Rewards and executive compensation experience, global leadership in SaaS/tech, experience implementing HR automation/AI, strong people analytics, cross-functional collaboration, and board/C-suite communication, plus multi-jurisdiction compliance and private/PE-backed or public company experience. The US base salary ranges from $283,000 to $425,000 with potential bonuses and benefits; Zendesk highlights its hybrid work model, commitment to diversity and inclusion, and will screen applicants with AI while offering accommodations for disabilities as needed.

The role is a leadership position within Zendesk’s Professional Services - Technical Services in Austin (hybrid) to lead and grow the Americas Technical Architecture team, setting standards for discovery, scoping, solution design, AI-enabled delivery, and value realization to accelerate time-to-value and drive measurable business outcomes. You will hire, coach, and retain a distributed team of Technical Architects, lead project scoping and advisory engagements with Sales and customers, manage portfolio delivery health, build cross-functional alignment, and partner with Product to influence roadmap and expand capabilities, while advancing practical AI adoption. Basic qualifications include 8+ years in technical/solutions architecture or related enterprise SaaS roles, 3+ years of people management with distributed teams, experience delivering complex SaaS implementations across concurrent engagements, and a Bachelor’s degree (or equivalent). Preferred qualifications include strong knowledge of Zendesk products and APIs, governance and design pattern development, practical understanding of generative AI and AI-enabled workflows, and advanced degrees or certifications in architecture, cloud, AI strategy, project management, or delivery. The US annualized OTE range is $166k-$250k with a base/commission split of 87/13, and offers may include bonus or incentives; Zendesk emphasizes hybrid work, equal opportunity employment, and accommodations for applicants with disabilities.

The Senior Staff Data Engineer in Zendesk’s Enterprise Data & Analytics team will architect and build an AI-ready semantic data platform, including foundational data models, a governed semantic layer, and conversational analytics to enable analytics, applications, and AI agents from a single trusted business understanding. The role blends data engineering, data architecture, software engineering, and AI, partnering with architects, data engineers, data scientists, analysts, and AI teams to create reusable, reliable, observable, secure, and governable platform capabilities that are practical to adopt and implemented hands-on from prototyping to production. Responsibilities include defining the enterprise semantic architecture for metrics, dimensions, entities, relationships, grain and time semantics; establishing semantic contracts; evaluating long-term platform architectures (Snowflake Semantic Views, dbt Semantic Layer/MetricFlow, Cube, etc.); designing metadata-driven capabilities for discovery, deterministic metric computation, query generation, access governance, versioning, and extensibility; shaping how conversational analytics consume semantics, establishing golden datasets and evaluation practices, and leading multi-team initiatives while mentoring and treating the platform as an internal product. Basic qualifications require 10+ years in data engineering/architecture and at least 3+ years hands-on semantic layer work, experience designing large-scale systems used by multiple teams, deep expertise with Snowflake/Databricks, dbt, and cloud ELT pipelines, strong software engineering with SQL and languages like Python/Java/Go/Scala, and excellent communication; preferred experience includes Snowflake Semantic Views, dbt MetricFlow, Cube, LookML, text-to-SQL, and vendor evaluations. The data stack includes ELT tools (MySQL CDC, Kafka, Snowflake, Fivetran, dbt Core/Cloud, Astronomer, Alation, Montecarlo), BI tools (Tableau, Looker), and infrastructure (AWS, Kubernetes, Terraform); the US base salary is $200k-$300k with potential bonuses, and Zendesk emphasizes hybrid work, diversity and inclusion, AI screening, and accommodations.

Zendesk is seeking a Senior Full Stack Engineer to build a real-time voice AI product with a backend-centered focus on low latency, reliability, and end-to-end feature ownership. You’ll build and improve backend systems powering real-time voice conversations, develop integrations for telephony and external AI services, ship features across the voice platform, and work on reliability, observability, performance, and real-time interaction challenges like interruptions and turn-taking. This role offers real user impact, opportunities to tackle interesting technical problems in low-latency systems and AI-powered workflows, and broad ownership across product, platform, and infrastructure. Ideal candidates have 3+ years of production software experience, strong backend fundamentals (APIs, async systems, integrations, system design), and familiarity with real-time or event-driven systems; nice-to-haves include React/TypeScript, Python async architectures, telephony/WebRTC, and LLMs or conversational AI. The compensation includes a US base salary of $145k-$217k with potential bonuses/benefits, and Zendesk supports hybrid work, diversity and inclusion, equal opportunity hiring, and accommodations for applicants with disabilities.