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Zendesk is seeking a proactive Senior Counsel, Product (AI) for a fully remote role to support global AI products, reporting to the Director of Product, Privacy, and IP, with a focus on enabling growth while mitigating risk. Responsibilities include providing strategic, risk-calibrated legal advice; shaping AI strategy and compliance (pricing/sales, evolving global AI safety laws, and privacy laws) in collaboration with privacy teams; empowering sales and marketing, liaising with regulators, fostering internal innovation, educating leadership, and mentoring junior staff. The ideal candidate will have strong regulatory knowledge (EU AI Act, GDPR, CCPA, HIPAA), a business-minded pragmatism, strategic vision, agility and ownership, strong prioritization, adaptability, and a technical understanding of AI technology and product concepts, with the ability to collaborate cross-functionally. Basic qualifications are 7+ years of legal experience, including 3+ years in-house, licensed to practice; preferred qualifications include experience advising AI/software product teams and an interest in using AI to optimize processes. Compensation includes a US base salary range of $216,000-$324,000 with potential bonuses or incentives; Zendesk offers hybrid/remote work arrangements, is an equal opportunity employer committed to diversity, may use AI screening in applicant evaluation, and provides accommodations for disabilities.

Zendesk is using its AI-powered Resolution Platform to transform CX and ES and is seeking a Sales Engineer to lead technical engagements with top brands as a trusted advisor and solution architect. You’ll conduct technical and business discovery, run AI readiness assessments, design tailored demos and proofs of value, and own the end-to-end technical process from qualification to pilot, ensuring alignment with customer goals and compliance. You’ll architect AI-driven CX and ES solutions using automation, conversational bots, predictive analytics, and orchestration, translate complex AI capabilities into business narratives for IT to C-suite audiences, and collaborate across Sales, Product, Engineering, and Customer Success. The role requires 5+ years of SaaS/CX sales engineering experience, knowledge of web/SaaS architectures, experience with pilots/POCs, deep AI knowledge (LLMs, NLP, automation frameworks), domain expertise in CCaaS/CS software/ITSM/BI/Workforce Management, strong storytelling and communication, a bachelor’s degree, and willingness to travel. US OTE is $148k–$222k (80/20 base/commission) with potential bonuses; it’s a hybrid role with in-office requirements, and Zendesk is an equal opportunity employer that supports DEI and accommodations, with AI screening used per policy.

Zendesk is hiring an AI-savvy SMB Account Executive to grow the SMB customer base and accelerate revenue using AI-driven insights and solutions for authentic, scalable customer experiences. The role involves acquiring new SMB customers, managing relationships, leading AI-informed sales cycles, co-creating AI transformation roadmaps with KPIs, delivering ROI, pursuing cross-sell/upsell opportunities, and maintaining a robust Salesforce pipeline while collaborating with cross-functional teams. Required qualifications include at least 2 years in B2B SaaS sales or solution engineering, proven prospecting and closing skills with AI-assisted methods, strong technical ability to discuss AI architectures and integrations, CRM/tactical planning experience, willingness to travel, and a BA/BS or equivalent. Ideal candidates are customer-centric, data-driven, collaborative, continuous learners and mentors, and strategic thinkers with execution focus who stay ahead of AI trends. Compensation ranges from $111,000 to $167,000 OTE in the US (60/40 base/commission) with a hybrid in-office/work-from-home arrangement, and Zendesk emphasizes equal opportunity, diversity, accommodations, and potential AI-based screening of applications.

Zendesk is seeking a Principal Product Manager for Partner Sales to lead the partner technology ecosystem and create a frictionless end-to-end GTM motion by integrating Impartner with Salesforce, Adobe, and other internal systems for co-selling and deal registration. The role's responsibilities include defining the vision and roadmap for the Partner Sales ecosystem, optimizing the partner journey from onboarding to payout, owning core integrations, driving revenue velocity, leading cross-functional initiatives, and defining KPIs to measure success. Requirements include 8+ years in Product Management with at least 3+ years in B2B SaaS GTM, Channel Sales, RevOps, or Partner Ecosystems at a principal or senior level, with deep knowledge of indirect sales and hands-on experience integrating PRM systems (Impartner) with CRM systems (Salesforce) and other GTM tools. Bonus points are awarded for direct Channel Sales or RevOps experience transitioning to Product Management, Salesforce Admin or Impartner certifications, and experience building custom partner portals or APIs. Why join: an opportunity to transform the partner ecosystem, impact partner revenue growth, and work with a collaborative GTM Product team, with a competitive base salary (US range $208,000–$312,000 plus potential bonuses) and benefits, along with Zendesk’s hybrid work model, DEI commitments, AI screening, and accommodation policies.

The AMER/LATAM Security & Safety Manager at Zendesk oversees physical safety, occupational health compliance, and life-safety incident response across regional offices including San Francisco, Austin, Madison, Mexico City, and Sao Paulo, plus smaller sites. Responsibilities include planning and verifying risk control and compliance programs, leading intelligence analysts, conducting security and safety assessments, coordinating pre- and on-site event security, and managing travel risk and executive protection. Additional duties encompass emergency response team leadership, threat intelligence collaboration with global analysts, policy coordination with the Workplace Experience team, and developing training and preparedness protocols. Basic qualifications call for 5+ years in security/safety program leadership in multi-site environments, experience overseeing security guard operations and corporate health and safety, strong communication and adaptability, ability to travel ~10%, and preferred certifications or domain experience such as CPP or executive protection, with familiarity with AI-assisted security workflows as a plus. Compensation includes a US base salary range of $123,000–$185,000 with potential bonuses and benefits, Zendesk’s hybrid and inclusive culture, and notices about AI screening and equal employment opportunities along with accommodations for applicants with disabilities.

The Senior Platform Architect (PA) at Zendesk is responsible for all technical, solution, and competitive aspects of Zendesk AI customer engagement and must be highly technically savvy, customer- and solution-obsessed, with a proven track record selling to Enterprise and/or Mid-Market executives. The role requires customer-obsessed enterprise expertise, an entrepreneurial spirit, solution-oriented scoping and strategy, a strong AI/LLM technical foundation, exceptional communication, and adaptable execution with willingness to travel. Preferred qualifications include 5+ years of technical customer-facing leadership, a robust technical foundation with coding and APIs, end-to-end solution lifecycle management, the ability to solve ambiguous problems, AI/conversational intelligence experience, enterprise architecture and security knowledge, technical documentation, and cross-functional communication. The US on-target earnings range is $200,000–$300,000 with an 80/20 base/commission mix, and offers may include bonuses or benefits depending on location and other factors. Zendesk emphasizes a fulfilling, inclusive hybrid culture, uses AI in screening applicants, and is an equal opportunity employer committed to diversity, inclusion, and accommodations for applicants with disabilities.

Zendesk is seeking a Senior Full Stack Engineer to build a real-time voice AI product with a backend-centered focus on low latency, reliability, and end-to-end feature ownership. You’ll build and improve backend systems powering real-time voice conversations, develop integrations for telephony and external AI services, ship features across the voice platform, and work on reliability, observability, performance, and real-time interaction challenges like interruptions and turn-taking. This role offers real user impact, opportunities to tackle interesting technical problems in low-latency systems and AI-powered workflows, and broad ownership across product, platform, and infrastructure. Ideal candidates have 3+ years of production software experience, strong backend fundamentals (APIs, async systems, integrations, system design), and familiarity with real-time or event-driven systems; nice-to-haves include React/TypeScript, Python async architectures, telephony/WebRTC, and LLMs or conversational AI. The compensation includes a US base salary of $145k-$217k with potential bonuses/benefits, and Zendesk supports hybrid work, diversity and inclusion, equal opportunity hiring, and accommodations for applicants with disabilities.

Zendesk is hiring a Revenue Recognition Manager with deep ASC 606 expertise to apply guidance to customer contracts and oversee revenue processes. Responsibilities include fundamental ASC 606 compliance, serving as an advisory resource on contracts, data-driven evaluation of practices, and driving continuous improvement of revenue policies and systems while ensuring data integrity. The candidate should have heavy ASC 606 knowledge in SaaS, a degree in accounting/finance (CPA preferred), and proficiency with Zuora Billing, Z-Revenue, NetSuite, and Salesforce, plus strong analytical, collaboration, and time-management skills and the ability to work US hours. The role involves owning monthly and quarterly financial reporting and ad-hoc projects and supporting internal and external audits, with a US base salary range of $118,000-$178,000 and potential bonuses or incentives. Zendesk promotes a hybrid, inclusive culture with flexible work, diversity initiatives, and equal opportunity employment, and notes AI screening and accommodations for applicants.

Zendesk is seeking a Senior Manager, Revenue Recognition in Austin, TX to own the monthly revenue close using Zuora Revenue (RevPro) and ensure an accurate, audit-ready process. The role covers end-to-end close, posting revenue entries to the GL, maintaining balance sheet reconciliations (deferred revenue, contract assets, unbilled AR), providing ASC 606 guidance on complex transactions, mentoring the revenue accounting team, and continually improving close procedures and controls. Requirements include 7+ years in revenue recognition or technical accounting with a CPA, hands-on RevPro close experience, and strong ASC 606 knowledge; preferred qualifications include SaaS experience, NetSuite or other ERP experience, and prior staff management. The position offers a hybrid work arrangement with in-office days and a base salary range of $151,000 to $227,000, potentially plus bonus and benefits. Zendesk is an equal opportunity employer committed to diversity and inclusion, notes AI-based screening may be used, and provides accommodations for applicants with disabilities.

The Services Consultant role at Zendesk leads end-to-end technical delivery for customers, owning the implementation from requirements gathering to go-live and ensuring solutions are technically sound and aligned with business goals. Responsibilities include acting as a Zendesk for Contact Center SME, designing and documenting solutions with Technical Design Documents, configuring AWS services (Amazon Connect, CloudFormation, Lex, DynamoDB, Kinesis, IAM, S3, and more), collaborating with cross-functional teams, training clients, handing over solutions, and keeping Engagement Managers informed on project status. Qualifications require 3+ years of customer-facing experience (technical support or consulting), must have Amazon Connect, 3+ years of hands-on experience building and deploying complex cloud-based solutions, experience automating deployments and integrating across contact centers, and strong programming skills with AWS Lambda and Python. The role offers a supportive work environment with hybrid/remote options, competitive pay and benefits, and a US base salary range of $137,000–$205,000 plus potential bonuses or incentives, with compensation details reflecting base salary only in postings. Zendesk emphasizes equal opportunity and inclusion, notes AI may screen applications, and provides accommodations for applicants with disabilities, inviting outreach to request accommodations.