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The Services Consultant leads end-to-end technical delivery for customers, owning the implementation from requirements gathering to go-live and ensuring solutions are technically sound and aligned with customer goals. They act as a Zendesk for Contact Center subject matter expert, providing recommendations, handling high-profile customers, and leading design and configuration workshops that translate business objectives into detailed Technical Design Documents while configuring AWS resources in customer accounts (including Amazon Connect, CloudFormation, Lex, DynamoDB, Kinesis, IAM, S3, and more). They collaborate with cross-functional teams (Solution Architects, Engagement Managers, Technical Architects) to support development, testing, and go-live, and conduct technical training, handovers, and knowledge transfer for customers. Qualifications include 3+ years of customer-facing experience (preferably technical support or consulting), mandatory Amazon Connect experience, 3+ years building and deploying complex cloud-based solutions, automation experience, and strong hands-on coding skills with AWS Lambda and Python. Zendesk emphasizes a hybrid, inclusive culture, with a US base salary range of $137,000–$205,000 (potential bonuses) and commitments to equal opportunity and accommodations, noting that AI screening may be used in the hiring process.

The role is a regional leader for Zendesk’s Expert Services Consulting (based in Austin or Madison) reporting to Bethany Neubauer, with a mandate to deliver predictable, high-quality outcomes and accelerate customer value using data- and AI-enabled delivery. You will hire, coach, and scale the regional consulting team, own delivery performance across your portfolio—from staffing and design to customer satisfaction— and monitor KPIs, utilization, capacity, and risk with remediation to protect retention and expansion. You’ll partner cross-functionally to drive customer adoption, expansion, and retention, and you’ll innovate scalable delivery motions while guiding the team through evolving priorities and organizational shifts. Basic qualifications include 7+ years in Professional Services/Enterprise SaaS, 2+ years of people management, experience delivering multiple engagements with responsibility for utilization and quality, and a Bachelor’s degree; preferred qualifications include Zendesk certification, experience with AI-enabled tools, ability to distill AI concepts, and advanced degrees or certifications in PM or AI strategy. Compensation for US roles ranges from $160,000 to $240,000 OTE with a base/commission split of 91/9, potential bonuses, and Zendesk’s commitment to hybrid work, equal opportunity, and accommodations, with AI screening as part of the process.

The Senior Staff Data Engineer in Zendesk’s Enterprise Data & Analytics team will architect and build an AI-ready semantic data platform, including foundational data models, a governed semantic layer, and conversational analytics to enable analytics, applications, and AI agents from a single trusted business understanding. The role blends data engineering, data architecture, software engineering, and AI, partnering with architects, data engineers, data scientists, analysts, and AI teams to create reusable, reliable, observable, secure, and governable platform capabilities that are practical to adopt and implemented hands-on from prototyping to production. Responsibilities include defining the enterprise semantic architecture for metrics, dimensions, entities, relationships, grain and time semantics; establishing semantic contracts; evaluating long-term platform architectures (Snowflake Semantic Views, dbt Semantic Layer/MetricFlow, Cube, etc.); designing metadata-driven capabilities for discovery, deterministic metric computation, query generation, access governance, versioning, and extensibility; shaping how conversational analytics consume semantics, establishing golden datasets and evaluation practices, and leading multi-team initiatives while mentoring and treating the platform as an internal product. Basic qualifications require 10+ years in data engineering/architecture and at least 3+ years hands-on semantic layer work, experience designing large-scale systems used by multiple teams, deep expertise with Snowflake/Databricks, dbt, and cloud ELT pipelines, strong software engineering with SQL and languages like Python/Java/Go/Scala, and excellent communication; preferred experience includes Snowflake Semantic Views, dbt MetricFlow, Cube, LookML, text-to-SQL, and vendor evaluations. The data stack includes ELT tools (MySQL CDC, Kafka, Snowflake, Fivetran, dbt Core/Cloud, Astronomer, Alation, Montecarlo), BI tools (Tableau, Looker), and infrastructure (AWS, Kubernetes, Terraform); the US base salary is $200k-$300k with potential bonuses, and Zendesk emphasizes hybrid work, diversity and inclusion, AI screening, and accommodations.

The role aims to accelerate customers’ time-to-value from Zendesk AI by driving adoption and operational excellence, owning multi-year AI roadmaps, and aligning Product, Services, Sales, and Partners to deliver measurable business impact, renewals, and revenue growth. You’ll be responsible for end-to-end AI roadmap delivery, acting as design authority for deployments, coordinating complex integrations with cross-functional teams, and co-creating a forward-looking AI strategy with executive stakeholders. You’ll also sustain engagement through internal and external alignment, serve as Engagement Lead with recurring cadences and mutual roadmaps, own channel and adoption strategies, and use data-driven insights to improve adoption and retention while surfacing risks. Requirements include 5+ years in customer success/experience, 1+ year AI experience, enterprise SaaS GTM experience, adoption analytics experience, strong program management, and a bachelor’s degree; AI domain knowledge and certifications are preferred. The role offers US OTE roughly $118k–$178k with a 70/30 base/commission split, a hybrid in-office schedule, and Zendesk’s commitment to equal opportunity, diversity, and accommodations, with AI screening potentially used in the application process.

The Director, Compensation at Zendesk leads the strategy, governance, and global operational execution of compensation programs to enable competitive pay, talent retention, and scalable, equitable practices. They define the global compensation roadmap, oversee analytics, tools, and systems, and partner with Finance, Legal, Payroll, Talent Acquisition, HR Business Partners, Total Rewards, and business leaders to drive workforce planning, pay equity, and market competitiveness. They are the functional authority on complex compensation matters, establish policy guardrails, govern governance processes, and oversee executive compensation support, vendor strategy, and process improvement across regions. Requirements include a bachelor’s degree and 12+ years in global/executive compensation or related fields, 5+ years of people leadership, strong cross-functional collaboration with senior leaders; preferred CCP or equivalent credentials, experience supporting executive compensation programs and governance, deep knowledge of pay principles and compliance, and the ability to operate in ambiguity with strong analytical skills. The US base salary range is 196k-294k with potential bonuses and benefits; Zendesk emphasizes hybrid work, diversity and inclusion, and notes that AI may screen applicants with accommodations available, as part of being an equal opportunity employer.

Zendesk for Startups is hiring a strategic, hands-on Startup Growth & Campaign Manager to own end-to-end funnel execution, bridging top-of-funnel acquisition with mid-funnel activation to attract startup founders and convert admitted accounts into paid Zendesk users. You will design and execute integrated multi-channel campaigns across paid, organic, partner, and community channels, build mid-funnel nurture streams and founder-centric content, and drive onboarding, go-live, and paid subscription conversion. The role includes delivering digital programming and events—workshops, webinars, AI immersion sessions, and product deep-dives—to guide startups through workspace setup and rapid deployment of Zendesk AI capabilities. Candidates should bring 6+ years in growth, demand, lifecycle, or product marketing (ideally in B2B SaaS or startup-focused roles), experience marketing to founders or SMBs, strong campaign ownership, excellent copywriting, and working knowledge of paid media, analytics, CRM/marketing automation, and SEO. The US base salary range is $96,000–$144,000 with potential bonuses and benefits; Zendesk operates a hybrid work model, is an equal opportunity employer committed to DEI, and provides accommodations and AI-based screening where allowed by law.

Zendesk is seeking a Technical Sales Engineer (Senior SE) for its specialized engineering presales team to develop hands-on POCs, write code, and build complex API integrations that demonstrate Zendesk’s platform and AI capabilities. You will own technical execution of customized demos, maintain API integrations, participate in deep technical validations, and collaborate on reusable tooling and automation to accelerate the field team while staying current with AI trends like LLMs and prompt engineering. Required qualifications include a bachelor’s in a technical field, 2–4 years in a technical client-facing role or as a hands-on software developer, proficiency with JavaScript/Python/Node.js and REST/SOAP APIs, and a willingness to travel about 30%; preferred qualifications include cloud experience, architecture presentation skills, and a portfolio of projects. The US total compensation range is $188k–$282k OTE with an 80/20 base/commission split, and the role offers a hybrid schedule requiring some in-office time as determined by the hiring manager. Zendesk emphasizes inclusivity, global offices, and fairness, notes that AI screening may be used in applications, and provides equal opportunity employment with accommodations for disabilities.

Zendesk is seeking a highly strategic Principal Product Manager for CRM & Sales Systems to own the vision, strategy, and multi-year roadmap for the CRM and sales technology stack, working within a leadership triad with the CRM Architect and the CRM Platform Tech Lead. The role emphasizes defining the vision, aligning technology investments with global sales goals, and championing an AI-first approach by integrating capabilities such as generative AI, predictive forecasting, sales copilots, and automated data capture to boost seller productivity and insights. You will redefine sales workflows, translate business needs into clear requirements, lead the triad to ensure architecturally sound and efficiently delivered solutions, and manage a ruthless product backlog with KPIs for adoption, user satisfaction, and business impact. Required qualifications include 8+ years in product management (with at least 3+ years in internal GTM systems, CRM, or Sales Ops at Principal/Senior level), an AI/innovation focus, deep domain expertise in B2B sales processes and Lead-to-Cash, technical fluency with Salesforce and AI integrations, collaboration skills, and a user-centric mindset; bonus points for prior Sales/RevOps experience, Salesforce Admin certifications, and proven AI feature rollouts. Zendesk offers a US base salary range of $183,000-$275,000 (with potential bonuses and incentives), a hybrid work policy, and a commitment to equal opportunity, diversity, equity, and inclusion, along with accommodations for applicants and a note that AI screening may be used in the hiring process.

Zendesk seeks a hands-on CRM Platform Tech Lead to be the technical anchor for the CRM engineering squad, focusing on the here-and-now and turning complex business requirements into scalable, elegant solutions while championing an AI-first mindset. You will own the technical delivery of sprint commitments, translate high-level requirements into executable designs (when to use Flow vs. Apex, complex triggers, or custom UI components), and lead by example with hands-on work on heavy integrations and AI-driven CRM features. As a mentor, you will elevate the team through pair programming, code reviews, and enforcing development best practices, while ensuring release hygiene by partnering with QA and Release Management on version control, CI/CD, and automated testing. Requirements include 10+ years of enterprise CRM development experience (preferably Salesforce) with at least 3 years in a technical lead or squad lead role, expert-level proficiency in Apex, LWC, SOQL, REST/SOAP APIs, an AI-forward approach, delivery focus, agile proficiency, and strong communication; bonus points for advanced CRM certifications and experience implementing AI within CRM or GTM tools. Zendesk offers a hybrid work environment, equal opportunity employment, and a US base salary range of $161,000-$241,000 with potential bonuses; AI screening of applications may occur, and reasonable accommodations are available for applicants with disabilities.

Zendesk is hiring a Senior Full Stack Engineer to build the real-time voice AI product that makes live conversations feel natural and reliable, with a focus on reducing latency and improving conversation flow for AI-driven support. Responsibilities include designing backend services for real-time voice conversations with emphasis on latency, reliability, and observability; building integrations for telephony, WebRTC, real-time audio processing, and external AI/speech services; shipping end-to-end features across backend and user-facing web experiences; improving platform reliability through monitoring, tracing, autoscaling, and failure recovery; addressing real-time challenges like turn-taking, interruptions, responsiveness, and graceful handoffs to humans; and partnering with product and design to polish voice experiences. Qualifications include solid backend fundamentals with API design, async systems, and scalable integrations; hands-on experience with real-time systems (WebRTC, WebSockets) or telephony protocols; a product-driven mindset with emphasis on UX quality; ability to debug latency and reliability issues in production; and enthusiasm for cross-functional collaboration with product, design, and ML/speech teams. Preferred qualifications include experience with telephony stacks, SIP, media servers, or speech/ASR/TTS integrations; familiarity with LLMs, speech models, or conversational AI production infrastructure; experience on fullstack teams shipping both backend and frontend features; and expertise in diagnosing performance and reliability issues under real-time constraints. The US base salary range is $145,000 to $217,000, with potential for bonus, benefits, or related incentives; Zendesk supports hybrid work and a fair, transparent process, noting that AI or automated decision systems may be used to screen applications; Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, with accommodations available for applicants upon request.

Zendesk is seeking a proactive Senior Counsel, Product (AI) for a fully remote role to support global AI products, reporting to the Director of Product, Privacy, and IP, with a focus on enabling growth while mitigating risk. Responsibilities include providing strategic, risk-calibrated legal advice; shaping AI strategy and compliance (pricing/sales, evolving global AI safety laws, and privacy laws) in collaboration with privacy teams; empowering sales and marketing, liaising with regulators, fostering internal innovation, educating leadership, and mentoring junior staff. The ideal candidate will have strong regulatory knowledge (EU AI Act, GDPR, CCPA, HIPAA), a business-minded pragmatism, strategic vision, agility and ownership, strong prioritization, adaptability, and a technical understanding of AI technology and product concepts, with the ability to collaborate cross-functionally. Basic qualifications are 7+ years of legal experience, including 3+ years in-house, licensed to practice; preferred qualifications include experience advising AI/software product teams and an interest in using AI to optimize processes. Compensation includes a US base salary range of $216,000-$324,000 with potential bonuses or incentives; Zendesk offers hybrid/remote work arrangements, is an equal opportunity employer committed to diversity, may use AI screening in applicant evaluation, and provides accommodations for disabilities.

Zendesk is seeking a Senior Full Stack Engineer to build a real-time voice AI product with a backend-centered focus on low latency, reliability, and end-to-end feature ownership. You’ll build and improve backend systems powering real-time voice conversations, develop integrations for telephony and external AI services, ship features across the voice platform, and work on reliability, observability, performance, and real-time interaction challenges like interruptions and turn-taking. This role offers real user impact, opportunities to tackle interesting technical problems in low-latency systems and AI-powered workflows, and broad ownership across product, platform, and infrastructure. Ideal candidates have 3+ years of production software experience, strong backend fundamentals (APIs, async systems, integrations, system design), and familiarity with real-time or event-driven systems; nice-to-haves include React/TypeScript, Python async architectures, telephony/WebRTC, and LLMs or conversational AI. The compensation includes a US base salary of $145k-$217k with potential bonuses/benefits, and Zendesk supports hybrid work, diversity and inclusion, equal opportunity hiring, and accommodations for applicants with disabilities.

Zendesk is seeking a Senior Manager, Revenue Recognition in Austin, TX to own the monthly revenue close using Zuora Revenue (RevPro) and ensure an accurate, audit-ready process. The role covers end-to-end close, posting revenue entries to the GL, maintaining balance sheet reconciliations (deferred revenue, contract assets, unbilled AR), providing ASC 606 guidance on complex transactions, mentoring the revenue accounting team, and continually improving close procedures and controls. Requirements include 7+ years in revenue recognition or technical accounting with a CPA, hands-on RevPro close experience, and strong ASC 606 knowledge; preferred qualifications include SaaS experience, NetSuite or other ERP experience, and prior staff management. The position offers a hybrid work arrangement with in-office days and a base salary range of $151,000 to $227,000, potentially plus bonus and benefits. Zendesk is an equal opportunity employer committed to diversity and inclusion, notes AI-based screening may be used, and provides accommodations for applicants with disabilities.