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airfocus, a Lucid Software company, is portrayed as a top-rated employer (Kununu TOP 5%, a 4.8 Glassdoor rating, and 96% recommendation) and is the world’s first modular product management and roadmapping platform, growing across continents with thousands of users including Ricoh, Good Year, and Wago. The company seeks a Senior Product Manager to lead EMEA product teams and help shape how airfocus enables product organizations to operate in an AI-enhanced software development era, working with co-founder and Head of Product Malte Scholz in Hamburg alongside US-based partners. Responsibilities include owning day-to-day direction for one or more EMEA product areas, translating strategy into initiatives, driving discovery and validation, shipping high-quality features (including AI-powered capabilities), and using AI tools to improve the PM workflow while aligning with cross-regional teams. Requirements include a bachelor’s degree or equivalent, 4+ years of B2B SaaS product management experience, a proven track record of improving core metrics, strong product sense, excellent communication, and ability to de-risk work via qualitative and quantitative methods, plus collaboration with engineering, design, sales, executives, and users, and fluency in English. Preferred qualifications add experience shipping AI-powered features, hands-on use of AI tools to accelerate discovery and specification, and include the LinkedIn reference #LI-DA1.

Lucid Software is a leader in visual collaboration and work acceleration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, with over 100 million users worldwide and customers like Google, GE, and NBC Universal. The company emphasizes core values of innovation, passion and excellence, empowerment, initiative and ownership, and teamwork over ego, while fostering a respectful, inclusive culture and a hybrid, flexible work environment. The Customer Success Manager (CSM) role is central to ensuring customers derive maximum value, acting as a trusted advisor to a portfolio of strategic accounts with a focus on product adoption and change management, and becoming a Lucid Suite subject matter expert. Key responsibilities include understanding and integrating the Lucid Suite into customer workflows, driving adoption through collaboration with Professional Services, managing multiple workstreams, conducting business reviews, addressing customer needs promptly, and leading cross-functional improvements to the customer experience. Requirements include a Bachelor's degree with strong academics, at least 4 years in CX/consulting or similar roles, a technical background or aptitude, excellent communication and organizational skills, fluency in English and Dutch, and a hybrid Amsterdam-based schedule two days per week (Tuesday and Thursday), with preferred qualifications such as empathy, strong task management, ability to thrive in a fast-paced SaaS environment, and additional European languages.

airfocus, a Lucid Software company, is recognized as TOP 5% best-rated on Kununu and holds a 4.8 Glassdoor rating with 96% recommendation, while being the world’s first modular product management and roadmapping platform growing globally with clients like Ricoh, Good Year, and Wago. The role offers flexible work options (remote, office, or hybrid), a healthy work-life balance, opportunities for personal growth, and a development budget along with on-site snacks. They are hiring a Customer Success Manager to continuously drive value by onboarding customers, providing support, promoting product adoption, sharing best practices, and identifying upsell opportunities. Responsibilities include managing the entire customer lifecycle from setup to renewal, building relationships with key stakeholders, acting as the voice of the customer, creating help-center content, delivering demos and training, coordinating with an account manager on renewals and upsells, setting up integrations, and supporting high-intent trials. Requirements include 2+ years in customer success or a similar role in a B2B software company, strong English and German, the ability to manage ~30 accounts, a collaborative and customer-focused mindset, and being located in Germany or the Netherlands, with preferred experience in product management.

Lucid Software is a leader in visual collaboration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, and guided by values of innovation, excellence, empowerment, initiative and ownership, and teamwork. It promotes a diverse, inclusive culture and a hybrid work environment, allowing remote, office, or mixed arrangements, and has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care, with over 100 million users worldwide and partnerships with Google, Atlassian, and Microsoft. The Enterprise Account Executives role leads strategic growth for Lucid’s largest customers in the EMEA region, orchestrating outbound prospecting and cross‑functional resources to unlock customer value and close opportunities. Responsibilities include deep product knowledge of Lucid’s full suite, understanding the competitive landscape, sourcing and closing new pipeline across segments, forecasting, and sharing market insights with product and marketing teams, while working with Customer Success Managers to drive renewals and expansion. Requirements encompass 5+ years of SaaS sales experience with enterprise customers and complex sales cycles, Salesforce proficiency, fluency in English and German, and a hybrid Amsterdam office arrangement two days per week (Tuesday and Thursday); preferred qualifications include another European language, Product-Led Growth experience, familiarity with sales acceleration tools, and a BA/BS or equivalent.

Lucid Software is a leader in visual collaboration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by values such as innovation, excellence, empowerment, initiative, and teamwork, with a hybrid, inclusive culture. The company has earned recognitions like Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Tech, and People’s Companies that Care, and serves over 100 million users globally, including Fortune 500 clients such as Google, GE, and NBC Universal, with partnerships with Google, Atlassian, and Microsoft. The Associate Customer Trainer role is the primary training contact for Lucid’s EMEA users, responsible for delivering and developing training to help teams collaborate visually and accelerate their work. Responsibilities include 50-80% training delivery and travel (live webinars, conference presence, onsite training), about 30% projects and content maintenance, and about 20% operational collaboration (Salesforce/LMS) with a US-based team. Requirements include 0-1 years experience, strong presentation skills, ability to learn SaaS tools and technical concepts (diagrams), and a hybrid Amsterdam-based setup with two in-office days per week (Tuesday and Thursday); preferred qualifications include experience with visual collaboration platforms, a background in theater/public speaking/education, language skills (Portuguese, French, German, or Spanish), and familiarity with Agile/Scrum/Cloud concepts.